POSITION SUMMARY

Under the supervision of the Front Desk Supervisor, the receptionist is responsible for answering telephones, greeting clients and other visitors, and performing general office and clerical duties and special projects as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Responsible for Front Desk Support; including health screening and temperature check prior to scheduled appointment  Provide reminder calls to clients who have scheduled appointments

 Understanding of MCO and Provider One Verification

 Schedule appointments for staff

 Manage multi-line phone system, including answering questions, directing calls and transfer calls as necessary

 Process client payments, reconcile daily as required

 Provide word processing, spreadsheet and data base computer support for staff as assigned

 Process miscellaneous funds received in the agency

 Greet clients and advise therapists and other providers of client arrivals

 Greet and direct visitors as appropriate

 Sort and distribute incoming mail, and meter outgoing mail for postal pickup

 Create charts as required and requested

 Provide copying support service for staff as assigned

 Maintain inventory stock of agency/department forms

 Monitor supply inventory and alert Front Desk Supervisor of needs

 Maintain office equipment in a serviceable condition

 Provide agency/community resource information to clients/visitors as directed

 Provide administrative support to senior management as directed

 Assist in updating agency website as necessary

 Order office supplies for all agency

 Fulfill other duties as may be assigned to meet agency operations needs