Under the supervision of the Front Desk Supervisor, the receptionist is responsible for answering telephones, greeting clients and other visitors, and performing general office and clerical duties and special projects as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for Front Desk Support; including health screening and temperature check prior to scheduled appointment Provide reminder calls to clients who have scheduled appointments
Understanding of MCO and Provider One Verification
Schedule appointments for staff
Manage multi-line phone system, including answering questions, directing calls and transfer calls as necessary
Process client payments, reconcile daily as required
Provide word processing, spreadsheet and data base computer support for staff as assigned
Process miscellaneous funds received in the agency
Greet clients and advise therapists and other providers of client arrivals
Greet and direct visitors as appropriate
Sort and distribute incoming mail, and meter outgoing mail for postal pickup
Create charts as required and requested
Provide copying support service for staff as assigned
Maintain inventory stock of agency/department forms
Monitor supply inventory and alert Front Desk Supervisor of needs
Maintain office equipment in a serviceable condition
Provide agency/community resource information to clients/visitors as directed
Provide administrative support to senior management as directed
Assist in updating agency website as necessary
Order office supplies for all agency
Fulfill other duties as may be assigned to meet agency operations needs
OPEIU Local 8 is a progressive, democratically run union working for social and economic justice since 1945. Local 8 represents more than 6,000 members all over Washington state working in many settings including offices, health and home care, housing, social services, the insurance industry, legal services and the public sector.
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