GENERAL POSITION SUMMARY:  Provide exceptional food and beverage service that exceeds the guest’s expectations.   Create a memorable experience for guests using refined guest service skills.  Have a clear understanding of our service standards and meet these expectations daily.  Exhibit complete knowledge of food, beverage, and services Space Needle provides.

ESSENTIAL FUNCTIONS:

• Follows Steps of Service and Timing Guidelines, maintain proper mixologist etiquette, and approach all guests with positive, courteous attitude always as outlined in the service module.
• Exhibit complete knowledge of food and beverage offerings.
• Knows and is responsible for Engaging, Merchandising, Excellence & Proficiency, and Teamwork standards.
• Complete all required set-up under the direction of the management team including but not limited to section and room detailing prior to opening.
• Responsible for set up and successful operation of the mobile bars including but not limited to: stock all bar supplies, glassware, and tools.
• Will prepare garnishes, syrups, tinctures, and batches in preparation for the upcoming shift and as needed for future shifts.
• Label and date all items that are prepared.
• Organize, clean and maintain all storage in the mobile bar and areas in the BOH where bar and or beverage supplies/products are stored.
• Ensure all guest facing areas are guest ready prior to service.
• Ensure food/beverages are served at the proper temperature with correct presentation.
• Ensure guest satisfaction throughout entire experience.
• Maintain side work duties throughout shift. Work clean.
• Water, clear, reset and otherwise maintain personal section.  Assist other servers and mixologists with the same tasks when able.
• Responsible for delivering all food and beverage to personal section.  Responsible for helping to deliver food and beverage to team member’s sections when possible.
• Provide Service Recovery at all times regarding guest and co-worker interactions.
• Complete all assigned closing duties; as defined and/or when assigned by a manager.
• Will check out with manager before clocking out to ensure competition of daily job duties
• Perform any other duties deemed necessary by management.

OTHER RESPONSIBILITIES:

• Reliable in attendance and punctuality, uses proper time clock and sign in/out procedures.
• Maintain the highest in uniform and grooming standards by adhering to both company and departmental uniform standards.
• Knowledge of Space Needle policies and procedures.
• Knowledge of Fire/Safety/Life procedures.
• Promote a positive and professional attitude to all internal and external guests.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Must have a minimum of three-year bartending experience in a high volume, full-service environment.
• Must have extensive knowledge of food and beverage including wine and food pairing and suggestive selling techniques.  Will be required to pass food and beverage questionnaires at 90% accuracy.
• Excellent grooming and communication skills necessary.  Requires the ability to organize and prioritize multiple tasks.
• Must have a valid Washington State Class 12 or Class 13 Alcohol Service Permit, and a valid Washington State Food Handler’s Permit
• The ability to work in a team-based environment and maintain a professional demeanor.
• Walking, standing, reaching, and lifting (30 to 50 lbs) entire shift.  Must be able to lift 35-50 lbs over one shoulder using large oval tray.  Typical shift is approximately 6-8 hours.