RESPONSIBILITIES:

CLINIC FLOW

• Monitors and manages the flow of patients in the clinic throughout the day.
• Demonstrates the ability to be organized and effectively prioritizes work tasks for the needs of the clinic.PATIENT CARE PROCEDURES
• Performs direct patient care procedures according to their level of education, certification and clinic protocol.
• Provides skilled assistance to providers performing patient care procedures in the clinic.
• Maintains sterile technique during treatments and special procedures as indicated.
• Chaperones as required by Provider
• Assist with the following procedures: colposcopy, skin biopsy, LEEP, endometrial biopsy, IUD insertion and or removal, D & C
• Perform the following lab exams: urine dip, pregnancy testPATIENT SPECIFIC CARE
• Provides accurate, appropriate, and culturally sensitive education to clinic patients.
• Performs patient care responsibilities considering needs specific to the standard of care for patient's age.PATIENT CARE - SAFETY
• Maintains infection control standards including hand hygiene and appropriate use of personal protective attire.
• Responds appropriately to patients in physical distress or emergency situations.COORDINATION OF CARE
• Assists providers and clinic RNs in the maintenance of clinic processes to ensure timely follow-up on reported test results.
• Assists with coordination of care including clarifying patient follow-up and scheduling patients appointments.DOCUMENTATION
• Accurately and thoroughly documents provision of patient care in a timely manner.
• Maintains, completes and submits required clinic reports and audits in a timely manner.GENERAL CLINIC DUTIES
• Supports staff as required by clinic needs.
• Answers telephone calls in a professional manner and directs calls appropriately.
• Responds to patient issues and refers issues as appropriate.
• Responds to e-care messages in scope of practice and direct messages to appropriate provider.
• Assist with prior authorizations and medication refills.BILLING PRACTICES
• Demonstrates understanding of billing practices.