Position Purpose: As a primary contact for customers, the Floral Manager provides
friendly, courteous, and helpful service. The Floral Manager is held accountable for the
department's results in providing customer service, increasing sales, improving profits, and
containing cost.

Key Responsibilities & Accountabilities:
1. Provide customer service as currently defined by the employer within the scope of the
position and within company policy.
2. Train, schedule, and supervise floral clerks to ensure optimum staffing patterns for the floral
area.
3. Writes schedule for Floral Department with Store Director approval.
4. Follows Division guidelines for the implementation of the merchandising plan.
5. Speak with customers to resolve problems with sales, dissatisfaction with service, or other
problems that are related to the operation of the floral area.
6. Design esthetically pleasing floral arrangements for display or to meet the needs of a
particular customer.
7. Manages inventory per company policies and practices to drive sales and profits.
8. Perform daily inventory. Order necessary supplies to maintain adequate inventory.
9. Prepare and input floral department orders into computer.
10. Stocks and maintains displays in the floral department. Make sure that all expired items are
moved from the shelves daily.
11. Operate helium tank to inflate balloons.
12. Use sprayers and containers to water all plants.
13. Maintain cleanliness of floral area
14. Operate cash register.
15. Monitor inter-office mail and company web page daily for updated information.
16. Other duties as assigned.