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Engagement Specialist – Engagement Center Services – South Seattle Youth Center

Posted on May 17, 2022
OPEIU Local 8
 per hour
Seattle, WA
Health insurance, Paid time off, Paid holidays, Dental insurance, Vision insurance, Life and disability insurance
Applications accepted until position filled

POSITION SUMMARY: Under the supervision of the Client Services Manager, the Engagement Specialist is responsible for the daily management and programming of the engagement site. The Engagement Specialist’s task is to create a safe, caring, and dynamic environment for young people, including stabilization and workforce development services. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.


  • Build trust and rapport with  young people experiencing homelessness and housing instability,  young people who have experienced sexual exploitation and/or young people who are at risk.
  • Engage, support, coach, and develop young people using healing-centered engagement practices and a strength-based approach.
  • Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention and services to young people. Must learn and apply positive behavior modification techniques and model effective de-escalation, problem-solving and mediation skills. Be willing to intervene in times of crisis using these skills.
  • Complete necessary paperwork and data collection, including intake, enrollment, case notes as needed. Additionally complete incident reports within the required timeframe on any facility damage, medical emergencies or any incident which occurs out of the ordinary functioning of the site.
  • Maintain accurate and timely case records, progress notes, logbooks, and other types of documentation and enter data into YouthCare’s CaseWorthy client management system according to agency standards.
  • Execute Performance and Quality Improvement (PQI) tasks and accreditation standards and adhere to all agency policies and procedures
  • Comply with the agency’s mandated reporting requirement and report suspected abuse, neglect, or sexual exploitation of minors within the required timeframe.
  • Work cooperatively and collaboratively with all site staff, partners, and volunteers to create a nurturing, dynamic, and constructive environment for young people.
  • Support with coordination of basic needs, inclusion of meals, referrals to systems of support, clothing, etc.
  • Develop and deliver group and individual programming to foster life and social skill development. Programming provides an opportunity for youth and young adults to engage, increase knowledge and skills, and moves young people toward the agency’s four core outcomes - housing stability, financial independence, community support, and wellness.
  • Work collaboratively with other YouthCare programs, families, school district professionals, crisis services personnel, and staff from other agencies in support of youth.
  • Communicate client needs and behaviors to the appropriate staff, and refer young people to appropriate and necessary services, as needed.
  • Oversee the safety and cleanliness of the facility, including disinfecting surfaces and following cleaning protocols. Perform light janitorial work, including vacuuming/sweeping/mopping; taking out trash; and similar tasks, as outlined by site need and agency protocols. Compile maintenance requests and submit to program leadership/maintenance staff as needed
  • Participate in regular supervision, client consultations, and staff and agency meetings. Attend and fully participate in meetings, professional development opportunities, and designated training sessions as required.
  • Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
  • Maintain a flexible work schedule (Filling shifts on some weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in an on-call basis for the program and agency, as required by individual program needs.

About the employer: YouthCare

YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.

About your union: OPEIU Local 8

OPEIU Local 8 is a progressive, democratically run union working for social and economic justice since 1945. Local 8 represents more than 6,000 members all over Washington state working in many settings including offices, health and home care, housing, social services, the insurance industry, legal services and the public sector.


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