Position Summary

Transportation Attendants assist the Event Services Department in successfully fulfilling the needs of the clients for each event, related to moving into (“move-in”) and out of (“move-out”) the facilities. This position is responsible for ensuring safe and easy access to the facilities for clients and guests, and maintaining a smooth flow of vehicular and pedestrian traffic in the vehicle loading area, truck ramp, loading dock, loading dock platform, and parking garage; coordinating and assisting with activities related to hand carried freight (HCF)/small vehicle delivery as needed; and operating the freight elevator, as needed, for event “move-in” and “move-out”.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Greet guests in a friendly, service-oriented manner
• Check credentials of exhibitors entering the facilities via loading areas
• Monitor and control vehicular traffic flow in the loading areas of the facilities
• Control traffic, issue hand carts and distribute appropriate parking permits to exhibitors using Hand Carried Freight entrances and loading docks
• Monitor use of passenger load zones, queue vehicles, and advise drivers of rules relating to traffic management in and around the facilities
• Operate freight elevators between various load-in and exhibit areas
• Provide directions and general information about downtown Seattle and marshalling yards used during events
• Respond to questions and inquiries about daily move-in/move-out activities in the SCC; use strong customer service skills while maintaining tight schedules for traffic flow
• React calmly and productively in various situations and respond to multiple questions and inquiries in a professional, pleasant manner
• Act upon concerns and/or complaints from guests (referring them to the appropriate supervisor when necessary)
• Maintain a team-oriented, working relationship and communicate effectively with co-workers, subcontractors, clients, and guests
• Effectively use a two-way radio for communication with various departments within SCC