Position Summary

This position is responsible for ensuring the safety and security of SCC occupants, assets, and facilities by upholding standards of the SCC safety & security program. Security Officers work both independently and as part of a team to provide protection, surveillance, and general assistance to the Convention Center’s guests, staff, and surrounding community. The ability to lead others in an emergency, respond to a variety of situations in a professional manner, and perform duties without direct supervision is paramount.  

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Maintain a thorough understanding of all duties, department procedures, and SCC policies and independently uphold them; immediately report any violations or wrongdoings to the appropriate supervisor.
• Maintain confidentiality and appropriately handle sensitive or legally protected information or data.
• Respond to multiple emergency and non-emergency, and sometimes high-pressure, situations and function in an efficient, calm manner, using sound judgment free of discrimination or personal bias, in all situations.
• Effectively de-escalate high tension situations, without the use of physical force, while adhering to all department procedures and SCC policies.
• Respond to questions and requests from visitors, other SCC departments and client subcontractors and provide appropriate information/directions in a patient, efficient and courteous manner.
• Maintain a thorough knowledge of the entirety of the facility – interior and exterior – including, but not limited to, all stairwells and egresses, life-safety equipment, fire extinguishers, first aid kits, room numbers, etc.; and the most efficient and safe routes to take when responding to any emergency or non-emergency situation.
• Patrol all assigned interior and exterior areas of the facility to inspect that they are free hazards or facility issues, that all security measures are in place and functioning, and address any other observed security issues. Patrol is conducted on foot, by bicycle, or at times using a motorized vehicle dependent on the assignment
• Execute daily event work orders and schedules to turn on and off escalators or elevators, unlocking and securing event spaces, provide keys or access cards, and re-key event spaces for client needs.
• Operate security software such as CCTV camera systems, guard tours, access control, lost and found, and incident reporting. Maintain a thorough understanding of the fire alarm system and its equipment to respond to any alarm signals, identify the location of the alarm, and function the panel to bypass or reset the fire alarm system.
• Provide personal escort to guests or employees anywhere on the premises as requested for the purpose of safety with respect to confidentiality.
• Staff the Security Control Room as assigned; assist incoming visitors in signing in and out of the facility and ensure proper identification/badging of all non-SCC personnel. During emergency situations, coordinate all activities as directed by the established emergency procedures.
• Act as liaison between SCC and related security or life safety system contractors to support security operations.
• During emergency situations, respond in accordance with the established emergency procedures, inclusive of quickly moving to any area of the facility and providing the needed assistance.
• Effectively communicate using a two-way radio and maintain current knowledge of appropriate use of the radio, as well as all SCC radio codes and effectively use a multi-line telephone system.
• Maintain current First Aid, CPR and AED certification (as provided by the SCC) and provide assistance as needed.
• Perform miscellaneous related duties as directed by Security Management.