POSITION SUMMARY: This position is embedded in YouthCare’s Home of Hope program. Under the supervision of the Associate Director of Community Based Housing the Program Manager will manage the operations of Home of Hope’s Rapid Rehousing component. Management of the program includes hiring & supervision of the case management team, providing onsite and one-on-one supervision of the case managers, crisis intervention, participating in meetings, record keeping, and reporting, and implementation of programming in accordance with YouthCare and funding source procedures, rules, and guidelines. Must have strong management and organizational skills as well as the ability to be flexible while maintaining a safe environment.

ESSENTIAL QUALITIES:

• Cultural Intelligence:
  • Exhibits the knowledge and capacity to respond at different levels of intervention: systemic, organizational, professional, and individual
  • Serves all identities and their intersections effectively
  • Manages all staff equitably
  • Understands hidden biases, is aware of their own identity and background
  • Understands that many customs and beliefs are different from theirs, educates themselves in the cultural beliefs of those they serve and supervise
• Adaptability
  • Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems.
  • Manages change in a way that reduces the concern experienced by others. Clarifies priorities when leading change.
  • Sees the potential in others and takes opportunities to apply and develop that potential.
  • Sees opportunities for creative problem solving while staying within the parameters of good practice. Generates unique but workable and useful solutions to difficult problems.
• Leadership
  • Coaches others regardless of performance level. Shares specialized approaches and skills that will increase capabilities.
  • Helps others identify key goals and use their talents to achieve those goals. Sees others’ potential and strengths and works to build on them.
  • Takes time to observe behaviors that contribute to or detract from others’ success. Highlights performance strengths and weaknesses by giving factual, specific, non-judgmental feedback.
  • Builds relationships with teammates so that coaching efforts are received in a positive, developmental manner. Takes steps to learn the work interests and career goals of teammates. Actively supports others stretching beyond their comfort levels and trying new techniques that may enhance success. Coaches for incremental, one-step-at-a-time improvements, offering praise and recognition as each step forward is made.
  • Maintains an open, approachable manner, and treats others fairly and respectfully. Preserves others’ self-confidence and dignity and shows regard for their opinions.
  • Not fearful of acting with a minimum of planning
  • Understands how the roles, outcomes, and services of own work unit relate to and impact those of other work units. Sees the interrelationships between parts of the organization.

• Prioritization
  • Handles high workloads, competing demands, vague assignments, interruptions, and distractions with poise and ease.
  • Remains steady or thrives under pressure, using it to fuel productivity and efficiency. Stays calm and maintains focus in turbulent, threatening, or emergency situations. Makes rational decisions and continues to perform effectively.
  • Creates a positive work environment where all staff are motivated to do their best.
  • Sets clear, meaningful, challenging, and attainable group goals and expectations that are aligned with those of the organization.
  • Uses rigorous logic and methods to solve difficult problems with effective solutions

ESSENTIAL RESPONSIBILITIES:

• Provide overall supervision, coordination, and scheduling for the Isis Transitional Living Program; hire, train, develop and supervision of Case Managers. As necessary, provide on-site supervision of young people, including crisis intervention as necessary.
• Work collaboratively with other agency programs in an effort to ensure best services for each young person. Maintain maximum occupancy in each program.
• Manage program budgets for compliance and appropriateness of fund use. Ensure appropriate staff allocations each pay period.
• Manage and approve timecards for all direct reports.
• Work collaboratively with program staff and agency leadership to foster an environment of equitable services and affirming youth living spaces.
• Maintain the referral, screening and placement process for the group homes. Collaborate on the implementation of All Home/Coordinated Entry in the homeless youth system. Work collaboratively with other programs, departments, and agencies in an effort to place young people in long-term housing.
• Oversee program case management services; regularly review case files and case manager data entry to ensure compliance with agency and funder guidelines. Ensure program fees are accurate and collected on a timely basis.
• Monitor compliance with agency/program regulations and contract expectations. Ensure that all funding source performance standards are met and reported on. Participate in the development and managing of program budgets. Ensure that program operates within budgetary guidelines.
• Responsible for monthly, quarterly and annual funding reports in an accurate, thorough, and timely manner, including RHYMIS and WBARS data entry for program sites. Ensure all client-related data is both current and accurate in the YouthCare’s client management system (Caseworthy).
• Conduct and provide feedback on Performance Evaluations for all direct reports.
• Develop linkages with other agencies serving young people.
• Ensure facility maintenance and cleanliness meets health and safety codes. Coordinate with YouthCare’s maintenance department for the proper upkeep of the programs as needed.
• Collaborate and provide leadership for young people advocacy, public policy and community relations efforts and related issues pertaining to young people experiencing homelessness .
• Responsible for taking call as needed and required to answer and respond to emergency program calls and provide on-site coverage as needed.
• Collaborate and support the alignment of community-based housing programs to align with accreditation practices .
• Act as a professional representative of YouthCare

Supervisory Responsibilities

• Participate in the hiring, training, supervising, and professional development of staff. Ensuring clear understanding of role requirements and obligations.
• Provide consultation for all YouthCare Team members including Program Managers and direct service staff.  Directly responsible for delivering services and supports across all YouthCare and partner agency sites.
• Provide supervision and support to college-level interns and practicum students; including partnering with educational institution in attending training as required.
• Set solid, attainable goals and hold performance reviews against these goals, encouraging learning and educational opportunities, both professionally and personally.
• Complete performance reviews for all direct reports in a timely manner.
• Manage and approve timecards for all direct reports.
• Actively display and model best practices of youth engagement for team members.
• Delegate tasks and follow up on completion.