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Under supervision, the Patient Service Specialist will assist the medical and nursing staff by performing delegated tasks that involve running of the Operating Room White Board, answering phones, transfer of patients in EPIC, and effective problem solving and communication.
Standards of Performance
•Implement assigned tasks in an organized, timely fashion.
•Seek assistance if required to provide optimum service.
•Maintain safety, cleanliness, organization and order in all assigned work areas.
•Stock supplies in cost effective manner.
•Remove from service faulty or damaged equipment and reports to appropriate personnel.
•Consistently interact courteously with fellow staff members.
•Protect and maintain confidentiality of written and verbal patient information according to policy.
Standards of Practice
•Assist the Charge Nurse with the running of the OR front desk and OR Electronic White Board (EWB).
•Add patients to the EWB and prints case cards as needed.
•Transfer patients in EPIC upon entry to Operating Room.
•Print patient labels in ORCA as needed.
•Order and use supplies in a cost effective manner.
•Demonstrate proficiency in use of communication devices on the unit.
•Contact appropriate IT/Docusys Tech for computer program issues.
•Communicate in a confident friendly manner that conveys a positive image. Identifies self and unit when answering the phone.
•Consistently interacts courteously.
•Respond to calls for assistance from the front desk promptly.
•Understand and utilize medical terminology and knowledge of reference resources.
•Report previous shift activities and remaining tasks to oncoming PSS and/or charge nurse.
•Assist and directs patients, families and unfamiliar staff to appropriate medical center services.
•Follow appropriate channels to resolve patient/family concerns.
•Direct staff to appropriate resources, forms, etc.
•Seek appropriate assistance if required to provide optimum service.
•Use Body Substance Isolation and follows OSHA and other regulatory standards.
•Use reference manuals and qualified resources for guidance.
•Maintain a safe clinical environment and identifies and reports all unsafe situations; including environmental hazards (electrical, chemical, etc.).
•Demonstrate flexibility in response to unexpected changes and emergencies on the unit.
•Accurately identifies emergency situations and responds appropriately.
•Know current location and use of emergency equipment.
•Participate in emergency scenarios (e.g. fire drills, mock codes, disaster drills).
•Complete annual competencies requirements (fire safety, infection control, and other as appropriate) within allotted timeframe.
•Participate in own evaluation.
•Respond positively when learning needs are identified and accepts responsibility for seeking education.
•Attend and participate in inservices and continuing education programs.
•Attend and participate in unit meetings, committees and/or projects; reads minutes if unable to attend.
•Meet attendance standard.
•Support staff by sharing knowledge and assisting them as requested.
•Report illegal/unethical/unprofessional practice of any member of the health care team.
•Ensure all licensure, registrations and certifications (CPR) are current.
Standard of Daily Practice
•Seek opportunities to help others.
•Aware of unit needs and respond appropriately.
•Responsive and follows through on delegated tasks.
•Able to prioritize workload requests appropriately.
•Communicate messages promptly.
•Protect patient confidentiality.
•Compassionate and caring fellow staff members.
•Clean and maintain equipment, follow policy when repairs are need.
•Keep work areas clean and neat.
•Works well as part of the team.
•Consistently informs appropriate staff when leaving the floor.
SEIU 925 unites 17,000 people in Washington who work in education from early learning through higher education, as well as members who work in local government and nonprofits. We work together to provide quality education for children and students, to ensure that education remains a state priority, and to strengthen our workforce. We provide quality public services to our communities across the state. The mission of SEIU 925 is to win political and economic power for working people to advance the well-being of our members, their families and all working people by developing leaders who are a voice for change in the workplace and solidarity in our communities.
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