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•Employ excellent customer service skills
•Ensure smooth patient flow
•Review clinic schedule daily
•Obtain patient demographic information and insurance information
•Provide general patient services
•Respond to patients’ needs and concerns as appropriate
•May accept and process patient payments (co-pays, deposits, etc.)
•Schedule appointments consistent with patient needs and clinic scheduling guidelines
•Assemble and send appointment and other information
•Maintain current and accurate system by entering canceled and rescheduled appointments
•Coordinate and schedule ancillary appointments and consult appointments
•Answer the telephone in a professional, courteous, and efficient manner according to UWMC telephone service standards; directs calls as appropriate
•Using clinic guidelines, gather information regarding the nature of the patient concern
•Triage calls to appropriate staff, obtain necessary information for the return call, initiate emergency procedure when necessary, and use appropriate documentation tools
•Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community
•Communicate basic information to patients such as insurance, parking, driving directions, etc.
•Manage referral queue
•Obtain necessary insurance plan information
•Maintain ongoing documentation and track authorized referrals
•Ensure that all referrals are properly linked to appointments
Medical Record Activities:
•Review daily schedules to identify required medical record requests
•Order, coordinate, and distribute medical records as needed
•Prepare medical record according to clinic-specific procedures for patient visit
•Assemble and maintain satellite medical records according to clinic specific procedures
•Initiate fee sheet upon patient arrival to clinic
•Track fee sheet according to clinic guidelines to ensure all services are billed
•Audit fee sheets for completeness and accuracy and process and submit to appropriate charge coordinator daily according to clinic guidelines
•Review, correct, and resubmit charge documents on a daily basis as necessary according to clinic guidelines
•Assist in orientating and training new staff
•Review email daily to stay current with clinic communication
•Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area)
•Track inventory and order office supplies and forms
•Sort and distribute faxes and mail daily
•Ensure daily functioning of office equipment
•Utilize on-line resources as required according to clinic practice and within University guidelines
Perform other related duties as required
SEIU 925 unites 17,000 people in Washington who work in education from early learning through higher education, as well as members who work in local government and nonprofits. We work together to provide quality education for children and students, to ensure that education remains a state priority, and to strengthen our workforce. We provide quality public services to our communities across the state. The mission of SEIU 925 is to win political and economic power for working people to advance the well-being of our members, their families and all working people by developing leaders who are a voice for change in the workplace and solidarity in our communities.
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