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Patient Services Specialist 1-Trainee or PSS 2 (Full-Time, Day Shift)

Posted on March 14, 2022
SEIU 925
University of Washington
 - $ 
 per month
Seattle, WA
Applications accepted until position filled
Duties include, but are not limited to, the following:
• Register patients; collect and/or update demographic and financial information.
• Respond to patient questions; provide directions to specific areas such as various labs, parking and eating facilities; assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources.
• Make telephone assessment of patient problem and severity of condition.
• Schedule new, return, ancillary, and procedure appointments consistent with patient needs and scheduling guidelines.
• Triage patient telephone calls to medical staff; obtain necessary information for the return call; initiate emergency procedure when necessary.
• Communicate information to patients, referral agencies, departments, physicians, and the community such as financial arrangements, hospital charge estimates, insurance coverage, and billing procedures.
• Initiate and maintain the organization of the patient chart; coordinate patient records, referrals, special forms, and charge documents to facilitate patient check-in and check-out.
• Process and reconcile patient charge documents; investigate and correct rejected charges.
• Obtain interpreters for patients as needed.
• Arrange for patient transportation to outside facilities; coordinate patient transportation within facility.
• Transcribe, verify, and follow up on written physician orders; process patient care orders such as completed requisition for exams or equipment.
• Perform general clerical duties such as answering and screening telephone calls, processing mail, assembling and sending information to patients, and inventorying, ordering, and stocking supplies.
• Secure and release patient valuables and belongings.
• May coordinate death procedures, including disposition; complete appropriate documentation.
• May instruct patients on changing into OR attire.
• May be utilized for turnover of patient care area.
• Perform other related duties as required.
About the employer: University of Washington
Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2020-2021 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
About your union: SEIU 925

SEIU 925 unites 17,000 people in Washington who work in education from early learning through higher education, as well as members who work in local government and nonprofits. We work together to provide quality education for children and students, to ensure that education remains a state priority, and to strengthen our workforce. We provide quality public services to our communities across the state. The mission of SEIU 925 is to win political and economic power for working people to advance the well-being of our members, their families and all working people by developing leaders who are a voice for change in the workplace and solidarity in our communities.


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