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Patient Care Coordinator (Full-Time, Day Shifts)

Posted on March 10, 2022
SEIU 925
University of Washington
 - $ 
 per month
Seattle, WA
Applications accepted until position filled
Job Duties & Performance Standards

Surgery related duties:
• Manage and maintain multiple surgeons’ schedules: cancelling, rescheduling, etc.
• Schedule surgeries using Surgery Referral work queue for two operating rooms: Maleng OR and Eye Institute OR.
• Schedule pre-op appointments: ASCANS, Pre-Anesthesia, etc.
• Submit CPT codes for prior-authorization (PAs) for surgeries.
• Create electronic surgery packets (ESPs).
• Create Pre-Admissions for surgeries and urgent patient admissions.
• Fax worksheet to OR team and place in shared drive to assist with placing patient on Surgery Whiteboard.
• Act as a liaison between doctors and 3rd parties: patients, PAC team, etc. responding to questions and concerns related to surgery.
• Collect medical records and current medication lists for medical review with Pre-Anesthesia Clinic (PAC).
• Assist in acquiring PCP referral for surgeries for managed care plans.
• Obtain signed orders for certain medications needed for surgery.
• Create post-op appointments for all surgery patients.
• Assist in any peer to peer or appeals needed for surgery PA denials.
• Manage and prepare Premium Toric/Mutlifocal lens contracts and payments.
• Assist patients in submitting and creating cost estimate requests for surgery.
• Assist with Alaska Medicaid travel/lodging authorizations and creating vouchers.
• Scan PHI and other surgery related forms into EPIC.
• Scan ASCANs and ensuring they are available for surgeons to view in EPIC, Symphony, and hard copies in OR.
• Pre-op phone calls with check-in times and reminder of dietary restrictions.
• Coordinate with SCCA Proton team for proton treatment patients.
• Upload Fundus photos via Symphony program.
• Coordinate with RadOnc team for plaque patients.
• Fill out Castle Bioscience biopsy forms, faxing letters, ultrasounds and pathology.

Non-surgery related duties:
• Batch out previous day cash/check receipts and taking to Cashiers.
• Submit CPT codes for clinic procedures to obtain prior-authorizations.
• Call insurance to ask if PA is required for same day injections/lasers.
• Place radiology and other outgoing referrals in to process for PSS to schedule.
• Assist in getting PCP referrals for PAs for clinic procedures.
• Forwarding denials/appeals/peer to peer information to doctors for review on radiology or clinic procedures.
• Assist patients with getting in contact with financial.

About the employer: University of Washington
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. At the UW Medicine Eye Institute, our mission dovetails with our passion: to improve patients’ vision. We are exceptionally well-equipped for this mission, because our doctors are also our researchers — and research leads to great patient care.
About your union: SEIU 925

SEIU 925 unites 17,000 people in Washington who work in education from early learning through higher education, as well as members who work in local government and nonprofits. We work together to provide quality education for children and students, to ensure that education remains a state priority, and to strengthen our workforce. We provide quality public services to our communities across the state. The mission of SEIU 925 is to win political and economic power for working people to advance the well-being of our members, their families and all working people by developing leaders who are a voice for change in the workplace and solidarity in our communities.


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