General PCC Responsibilities:
• Work independently under the general direction of a physician or their designee.
• Use ability to triage medical information in a specific medical or surgical specialty.
• Use effective oral and written communication with a variety of healthcare professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies, and other organizations related to the healthcare industry.
• Request interpreters as appropriate for appointments, admissions, and surgeries.
• Use a variety of computer systems such as REG/ADT, EPIC, Pathways Healthcare Scheduling (PHS), ORCA/Mindscape, One Health Port, Microsoft products
• Maintain knowledge of billing and medical record documentation requirements, diagnostic tests and procedures, and specialized pre-procedure instructions with guidelines set by the department or clinic Chairperson or Medical Director.

Patient Intake:
• Review registration data such as demographic, insurance, referral, next of kin, etc., and, update online or provide information to appropriate personnel so an update may be done.
• Provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic.  May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the PCC Manager, clinic Manager/Department Administrator.
• Contact review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.

Coordination:
• Act as a liaison between patients, consulting physician, referring physician, or outside agency to coordinate patient appointments, admission, or surgery. Will coordinate the exchange of information either written or verbally before and after patients are seen.
• Coordinate anesthesia
• Obtain all necessary medical records, diagnostic studies, pathology items, etc., that are needed for patient care.
• Coordinate patient's entry into the system to include the availability of necessary records, coordination of tests, procedures and appointments with all hospital departments.

Clinic scheduling:
• Assist in scheduling new patient appointments by triaging to appropriate department and physician.
• Enter appointment information in online appointment system.

Admission scheduling:
• Complete A 49 for all planned hospital admissions and follow up with Admitting, Financial Counseling and Utilization Review, as necessary.
• Coordinate pre-admission tests and procedures.
• Schedule and ensure pre-anesthesia works-ups are completed
• Coordinate the direct transfer of patients from outside hospitals to UWMC with physicians, medical staff, and Admitting.
• Communicate any cancellations or changes to Admitting, Financial Counseling and medical staff.
• Act as liaison between patient, physicians, OR, nurses, other clinics, nursing units, Admitting, Financial Counseling, blood bank, lab, Radiology, OT, PT, Prosthetics, etc., for the purpose of coordinating all pre-op planning and preparation.
• Communicate pre-op planning and preparation to patient.
• Request necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary info for custom implants).
• Schedule, reschedule, and cancel surgeries in PHS system. Will monitor case order day prior to surgery and make any necessary changes; manage OR block time.
•Complete surgery packet.

Follow-up Care:
• Assist with discharge from clinic or hospital by providing follow-up appointments, arranging transportation, and attending hospital discharge rounds.
• Schedule post-surgery diagnostic procedures and follow-up patient appointments.
• Other duties as assigned.