The Medical Assistant will perform duties to assist health care professionals in the examination and treatment of patients, including: preparing the patient and the environment for treatment; meeting the communication needs of patients and family; conducting basic diagnostic tests; providing patient care coordination, and patient education. As a member of the health care team, the Medical Assistant helps to create a culture of professional excellence and helps to maintain an environment that respects cultural, economic, ethnic and lifestyle differences of patients and staff.

RESPONSIBILITIES:

• Monitors and manages the flow of patients in the clinic throughout the day
• Demonstrates the ability to be organized and effectively prioritizes work tasks for the needs of the clinic
• Performs direct patient care procedures according to their level of education, certification, and clinic protocol.
• Provides skilled assistance to providers performing patient care procedures in the clinic
• Maintains sterile technique during treatments and special procedures
• Provides accurate, appropriate, and culturally sensitive education to clinic patients
• Performs patient care responsibilities considering needs specific to the standard of care for patient’s age
• Maintains infection control standards including hand hygiene and appropriate use of personal protective attire
• Responds appropriately to patients in physical distress or emergency situations
• Assists providers and clinic RNs in the maintenance of clinic processes to ensure timely follow-up on reported test results
• Assists with coordination of care including clarifying patient follow-up and scheduling patient appointments
• Accurately and thoroughly documents provision of patient care in a timely manner
• Maintains, completes and submits required clinic reports and audits in a timely manner
• Performs duties of support staff as required by clinic needs
• Answers telephone calls in a professional manner and directs calls appropriately
• Responds to patient issues and refers issues as appropriate
• Demonstrates understanding of billing practices
• Performs other related duties as required