RESPONSIBILITIES:

• Monitors and manages the flow of patients in the clinic
• Demonstrates the ability to be organized and effectively prioritizes work tasks for the needs of the clinic
• Performs direct patient care procedures according to their level of education, certification and clinic protocol
• Provides skilled assistance to providers performing patient care procedures in the clinic
• Maintains sterile technique during treatments and special procedures as indicated
• Provides accurate, appropriate, and culturally sensitive education to clinic patients
• Performs patient care responsibilities considering needs specific to the standard of care for patient's age
• Assists in the following procedures: vasectomies, scrotal ultrasounds, prostate ultrasounds and biopsies, cystograms, TESA/TESE, fine needle aspirations, testopel insertions
• Maintains infection control standards including hand hygiene and appropriate use of personal protective attire
• Responds appropriately to patients in physical distress or emergency situations
• Assists providers and clinic RNs in the maintenance of clinic processes to ensure timely follow-up on reported test results
• Assists with coordination of care including clarifying patient follow-up and scheduling patients appointments
• Accurately and thoroughly documents provision of patient care in a timely manner
• Maintains, completes, and submits required clinic reports and audits in a timely manner
• May perform clerical coverage duties if needed by the clinic
• Answers telephone calls in a professional manner and directs calls appropriately
• Responds to patient issues and refers issues as appropriate
• Demonstrates understanding of billing practices