RESPONSIBILITIES

• Ensure exam rooms are stocked, clean and ready for patients
• Prepare patient for care team by rooming the patient and taking vitals
• Prepare medical record for clinic visit; verify presence of medical records and diagnostic testing prior to scheduled appointments, requesting existing records and x-rays as necessary
• Assist with inpatient admissions as requested by care team
• Pre-authorize necessary testing, call patients with appointment reminders for clinic and related testing, and call patients with normal test results
• Assist provider by facilitating use of technology including electronic medical records and electronic imaging)
• Coordinate communication flow in the clinic including answering and directing telephone inquiries to the appropriate individual
• Provide basic telephone screening per clinic protocols and recognize emergent/urgent problems and direct to the nurse or physician
• Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to ensure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information
• Support physician providers and multi-disciplinary team members (4-6 in addition to the MD provider) per clinic needing support and coordination
• Transport patients and lab specimens
• Complete billing documents as appropriate
• Assist during patient examinations and procedures performed by health care professionals
• Give injectable medications that have been registered with the WA State
• Department of Health when certified as a Healthcare Assistant and successfully completed the ACS study module and competency skills check
• Provide the best patient experience possible
• Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting
• Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation
• Promote and contribute to the development of our team in clinic and working relationships between the clinic and other departments/disciplines
• Participate in orientation of new staff and preceptorship of MA students
• Support the “Service Culture Guidelines”
• Other duties as assigned