JOB SUMMARY

The Maintenance Facilitator is responsible for ensuring all assets are operating and maintained properly by facilitating the completion of work orders.  This position performs scheduling and dispatching all maintenance activities for staff and vendors, coordinating needed resources, and trouble shooting any problems. This position requires extensive collaboration with the facilities team, supplies and vendors, and building staff.

ESSENTIAL JOB FUNCTIONS

• Facilitate the processing of work orders in the property management system by receiving and inputting requests; into database; confirming scope of work; prioritizing, scheduling, and dispatching work to maintenance staff.  Coordinate with staff for completion, including the closing and time tracking of work orders and unit turns.
• Expedite response for urgent or emergency requests. Assist with physical support for emergencies if needed.
• Collaborate and communicate with multiple staff within Plymouth via email, phone and property management system to fulfill work order and to update the status.
• Coordinate preventative maintenance work orders with Facility Manager/Facility Director.
• Train all staff in the use of the property management system’s maintenance module.
• Order a variety of Facilities department parts, equipment, tools, and supplies to maintain inventory and ensure availability of required items.
• Receive, Order and distribute maintenance supplies.  Keep maintenance storeroom organized;
• Facilitate minor and/or routine upkeep and repair of maintenance department equipment and tools, as needed, to ensure that items are maintained in safe and effective working order. Contact the appropriate internal or external support provider for service as necessary.
• Escort vendors to rooftops for scheduled work and Plymouth pre-inspections
• Monitor vendor performance and, when necessary, recommend new vendors based on quality and cost.
• Maintain maintenance records on all Plymouth-owned vehicles, equipment, etc.
• Adhere to department standards and budget.
• Process all Facilities department mail.  Track, compile and code all department invoices, including commercial.
• Provide routine reports on the performance of the department to management staff.
• Assist with record keeping of building data, including facility conditions and vendor certificates of Insurance.
• Drive Maintenance vehicles as needed to deliver, transport supplies or staff.
• Perform other related functions as requested by Director of Facilities.