Job Summary: As leader of our front-end operations, this position is responsible for customer service; cash handling, store operations, and personnel development.

Specific Job Duties:

Responsibilities will include, but are not limited to, the following:

• Maintains high-quality standards in customer service, cash handling and store operations; ensures efficient operations and effective coordination of front-end activities.
• Oversees store operations and ensures standards are maintained in the absence of the Store Director team.

• Ensures health, safety and sanitation guidelines are followed while working with all products.

• Effectively maintains and coordinates front-end staffing to best service customers; tracks attendance and takes action as needed.
• Ensures effective communication between the front-end and other departments.
• Oversees cash handling procedures; transfers money to cash tills; pulls tills at shift end; ensures accuracy of the safe.

• Leads and readily participates in product promotions and focuses.
• Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service customers.
• Leads by example, and provides Front End team members and Customer Service Managers with clear expectations and timely feedback.
• Trains Customer Service Managers and provides performance feedback, coaching and counseling.
• Prevents internal and external loss.
• Successfully performs all duties of a Journeyman Checker.
• Demonstrates dependability and flexibility; meets attendance requirements.
• Performs other duties as assigned by the Store Director team.