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Guest Services Representative

Posted on November 24, 2021

Possibility of joining 

Teamsters 117
Climate Pledge Arena
Part-time
Not disclosed
Seattle, WA
Applications accepted until position filled

Position Summary:

Our Guest Services team will be essential in creating a safe and memorable experience for all guests at Climate Pledge Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all Arena events, including 41 Seattle Kraken home games, 18 regular season Seattle Storm games, 75 major music/entertainment events, and 25 miscellaneous events each year.

 

Positions for Guest Services Representatives may include but are not limited to: Greeters, Ticket Scanners, Seating Ushers, Guest Services Booths, Elevator Operators. A Guest Services Representative may be assigned or reassigned to any of these positions or duties on an event-by-event basis.

 

Essential Duties & Responsibilities:

  • Proactively welcome guests and assist with questions and requests
  • Identify opportunities to create memorable experiences for guests
  • Perform thorough ticket checks and scans to ensure valid access into the arena and other ticketed areas
  • Manage lines and provide directions to ticketed seats and other arena locations
  • Respond to and/or escalate guest complaints, concerns, and compliments
  • Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services
  • Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
  • Effectively communicate safety and security measures throughout the arena
  • Perform other duties and responsibilities as assigned
About the employer: Climate Pledge Arena
Our Purpose: We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility. Climate Pledge Arena, a $1.15 Billion redevelopment of the facility formerly known as KeyArena and built originally for the 1962 Seattle World’s Fair, will be transformed into a world class, state-of-the-art City jewel and destination. Located at Seattle Center in the heart of Seattle’s Uptown Neighborhood, the new venue offers a truly unique and intimate experience for the newest NHL franchise, the Seattle Kraken, WNBA’s Seattle Storm, concerts and other entertainment events, while preserving the historic nature of Seattle Center and its surroundings. This project is a completely new arena beneath its existing historic-landmark roof. Climate Pledge Arena opened October 22, 2021.
Possibility of joining Teamsters 117:

This job is not currently unionized. Some opportunities indexed in our database are union-eligible jobs. You can learn more about forming a union at: mlklabor.org/join-a-union

About your union: Teamsters 117

Teamsters 117 is one of the most powerful, diverse, and dynamic unions in the Pacific Northwest. With over 17,000 members, we have grown to become the second largest Teamsters local in the country. From accountants to zookeepers, Local 117 members work in a mix of public service and private sector jobs. We keep our economy humming, our streets clean and safe, and our communities strong.

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