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Engagement Specialist Supervisor – Passages

Posted on May 17, 2022
OPEIU Local 8
 - $ 
 per year
Seattle, WA
Health insurance, Paid time off, Paid holidays, Dental insurance, Vision insurance, Life and disability insurance
Applications accepted until position filled

POSITION SUMMARY :  Under the supervision of the Program Manager, the Engagement Specialist Supervisor is responsible for the support and supervision and management of direct service staff and site program. The Engagement Specialist Supervisor will provide day-to-day supervision, leadership, and guidance of the direct service staff and management of budget, scheduling, training, and performance evaluations. In conjunction with other program leadership and staff, the Engagement Specialist Supervisor’s task is to maintain a safe and caring therapeutic environment for vulnerable young people in residence while coordinating program systems and working towards agency and contractual outcomes for the program. The position requires strong organizational, supervisory, delegation, and administrative skills, as well as the ability to be flexible while managing staff through crisis situations.


  • Hire, coach, evaluate, and supervise staff.
  • Conduct and provide feedback on Performance Evaluations for all direct reports.
  • Oversee programming.
  • Manage fiscal responsibilities; develop and oversee program budgets, as well as approve and reconcile credit card purchases monthly.
  • Meet agency/program regulations and contract obligations while building on program deliverables to ensure services align with best practices.
  • Responsible for data collection accuracy, timeliness, and security, including ensuring all staff are completing current and accurate documentation
  • Responsible for communication of contract deliverables and pathways of execution.
  • Develop and facilitate training to support staff capacity; ensure staff complete all required trainings and maintain necessary certifications
  • Update and maintain a program operation manual
  • Prepare timely and accurate reports, as needed
  • Work across teams and departments to implement new programming, policies and processes
  • Collaborate with Program Manager to steer programming toward best practices
  • Comply with the agency’s mandated reporting requirement and report suspected abuse, neglect, or sexual exploitation of minors within the required timeframe.
  • Implement PQI and accreditation policies and procedures
  • Manage a team of Engagement Specialists (staff).
  • Assign tasks and delegate action steps to Engagement Specialists to support client achievement of goals.
  • Management of program operations ensuring a safe, supportive, and healthy environment for residents and staff.
  • Manage discipline process for staff if performance challenges arise.
  • Delegate implementation of service plan goals to staff.
  • Manage and approve staff with development and implementation of individual and group programming.
  • Manage and maintain staff coverage, schedules, leaves, and vacations in conjunction with the full Over-18 Leadership Team.
  • Manage and maintain best practices in milieu settings, financial management to contract requirements, approve spending, and staff accountability.
  • Conduct and provide feedback on Performance Evaluations for all direct reports.
  • Manage reporting, team documentation, and program financial responsibilities and submissions for audit and other compliance related requirements.
  • Working closely with the Program Manager to assist with compiling monthly reports and program budget.
  • Monitor and manage house activities including use of kitchen and laundry facilities.  Ensure the overall cleanliness and safety of the facility by assigning weekly chores to residents.
  • Determine and collect monthly resident program fees, ensuring correct tracking and documentation is completed. Reimburse residents with deposits / reimbursements when they leave the program in compliance with program rules and expectations.
  • Assess and manage crisis situations and/or find coverage for emergency shift needs as the on-call manager for the Young Adult Housing Department. Create and manage monthly on call rotation calendar for on call schedules. Cover emergency shifts as needed.
  • Serve as leadership model to Engagement Specialists “TIE” to young adults in residence.
  • Ensure all direct service staff duties are maintained and provide direction, support, problem solving, and disciplinary action as needed.
  • Ensure the facility is maintained in a safe, clean, and orderly fashion. Promptly report needs for facility repair through the facilities reporting system while verifying need of request
  • Maintaining and tracking usage and spending of program funds including but not limited to:
    • credit cards
    • gift cards
    • receipts for outings,
    • Client assistance
    • Bus tickets
    • Safeway
    • Costco
  • Inventorying, Monitoring and Purchasing of supplies.
  • Supervision of budget and delegation of weekly grocery shopping and programming items.
  • Maintain accurate program records including the supervision of the daily staff log and program progress notes.
  • Responsible for taking emergency and staffing calls as needed and holding on-call hours, including answering and responding to emergency program calls and providing on-site coverage .

This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.


  • Cultural Intelligence:
    • Exhibits the knowledge and capacity to respond at different levels of intervention: systemic, organizational, professional, and individual
    • Serves all identities and their intersections effectively
    • Manages all staff equitably
    • Understands hidden biases, is aware of their own identity and background
  • Adaptability
    • Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems.
    • Manages change in a way that reduces the concern experienced by others. Clarifies priorities when leading change.
    • Sees the potential in others and takes opportunities to apply and develop that potential.
    • Sees opportunities for creative problem solving while staying within the parameters of good practice. Generates unique but workable and useful solutions to difficult problems.
  • Leadership
    • Coaches others regardless of performance level. Shares specialized approaches and skills that will increase capabilities.
    • Helps others identify key goals and use their talents to achieve those goals. Sees others’ potential and strengths and works to build on them.
    • Takes time to observe behaviors that contribute to or detract from others’ success. Highlights performance strengths and weaknesses by giving factual, specific, non-judgmental feedback.
    • Builds relationships with teammates so that coaching efforts are received in a positive, developmental manner.
    • Oversees programming and models group facilitation.
    • Takes steps to learn the work interests and career goals of teammates. Actively supports others stretching beyond their comfort levels and trying new techniques that may enhance success. Coaches for incremental, one-step-at-a-time improvements, offering praise and recognition as each step forward is made.
    • Maintains an open, approachable manner, and treats others fairly and respectfully. Preserves others’ self-confidence and dignity and shows regard for their opinions.
  • Prioritization
    • Handles high workloads, competing demands, vague assignments, interruptions, and distractions with poise and ease.
    • Remains steady or thrives under pressure, using it to fuel productivity and efficiency. Stays calm and maintains focus in turbulent, threatening, or emergency situations. Makes rational decisions and continues to perform effectively.
    • Creates a positive work environment where all staff are motivated to do their best.
    • Sets clear, meaningful, challenging, and attainable group goals and expectations that are aligned with those of the organization.
    • Uses rigorous logic and methods to solve difficult problems with effective solutions.
    • Maintains program budget, and buys supplies in support of day to day operations.
About the employer: YouthCare

YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.

About your union: OPEIU Local 8

OPEIU Local 8 is a progressive, democratically run union working for social and economic justice since 1945. Local 8 represents more than 6,000 members all over Washington state working in many settings including offices, health and home care, housing, social services, the insurance industry, legal services and the public sector.


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