GENERAL POSITION SUMMARY:

Meet and surpass the expectations of every guest through engaging experiences by providing a pleasant and informative elevator ride, answering all guest questions and addressing any concerns while moving guests efficiently to various levels.

ESSENTIAL FUNCTIONS:

• Promote a positive; professional attitude and appearance to all Space Needle team members and guests while consistently displaying an upbeat attitude and engaging personality.
• Greet and converse with guests in a friendly, outgoing manner.
• Provide a pleasant and informative elevator trip by presenting entertaining facts and trivia about the Space Needle, Seattle and other visible sites.
• Operate the elevator according to the rules and regulations set by the Space Needle and Otis Elevator Company.
• Significant capability to implement creative problem solving in the presence of multiple guests within a reasonable timeframe.
• Coordinate the lines of people waiting for the elevator on all levels. This includes queuing guests for photos and monitoring queue locations, as well as expediting to alternate elevators during peak guest times.
• Manage elevator movement and communication through multiple monitors and lines of communication.
• Consistently complete elevator trips in three and a half minutes or less.
• Be knowledgeable about Skyline functions and area events in order to assist guests with efficient professionalism.
• Make sure that signs and display messaging are correctly directing guests at all levels.
• Make sure that stanchions are set appropriately at all levels.
• Continuously learn about and stay up to date on other attractions, hotels, restaurants or any additional areas that may be requested by a guest.
• Maintain a clean elevator, and a tidy podium at Launch Pad.
• Manage, communicate to and reassure guests in times of emergency.
• Ensure that guests present appropriate and valid tickets that reflect their purchase or membership when scanning guest tickets.
• Scan admission tickets, process City Pass tickets and other required ticket types for accurate guest counts.
• Properly balance the number of guests allowed on the elevator per level.
• Responsible for cleaning and sanitizing workstations as directed.
• Any other responsibilities as defined by management.

OTHER RESPONSIBILITIES:

• Maintain working knowledge of all Space Needle policies and procedures.
• Provide information about all areas of the Space Needle including: O Deck, SpaceBase, Skyline, Sky City and Valet services.
• Know Space Needle emergency and fire/life/safety procedures.
• Reassure guests in times of emergency.
• Assist in training new team members.
• Know lost and found procedures.
• Deal with media appropriately and professionally.