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Elevator Operator

Posted on July 5, 2022
Space Needle
 per hour
Seattle, WA
Applications accepted until position filled


Meet and surpass the expectations of every guest through engaging experiences by providing a pleasant and informative elevator ride, answering all guest questions and addressing any concerns while moving guests efficiently to various levels.


  • Promote a positive; professional attitude and appearance to all Space Needle team members and guests while consistently displaying an upbeat attitude and engaging personality.
  • Greet and converse with guests in a friendly, outgoing manner.
  • Provide a pleasant and informative elevator trip by presenting entertaining facts and trivia about the Space Needle, Seattle and other visible sites.
  • Operate the elevator according to the rules and regulations set by the Space Needle and Otis Elevator Company.
  • Significant capability to implement creative problem solving in the presence of multiple guests within a reasonable timeframe.
  • Coordinate the lines of people waiting for the elevator on all levels. This includes queuing guests for photos and monitoring queue locations, as well as expediting to alternate elevators during peak guest times.
  • Manage elevator movement and communication through multiple monitors and lines of communication.
  • Consistently complete elevator trips in three and a half minutes or less.
  • Be knowledgeable about Skyline functions and area events in order to assist guests with efficient professionalism.
  • Make sure that signs and display messaging are correctly directing guests at all levels.
  • Make sure that stanchions are set appropriately at all levels.
  • Continuously learn about and stay up to date on other attractions, hotels, restaurants or any additional areas that may be requested by a guest.
  • Maintain a clean elevator, and a tidy podium at Launch Pad.
  • Manage, communicate to and reassure guests in times of emergency.
  • Ensure that guests present appropriate and valid tickets that reflect their purchase or membership when scanning guest tickets.
  • Scan admission tickets, process City Pass tickets and other required ticket types for accurate guest counts.
  • Properly balance the number of guests allowed on the elevator per level.
  • Responsible for cleaning and sanitizing workstations as directed.
  • Any other responsibilities as defined by management.


  • Maintain working knowledge of all Space Needle policies and procedures.
  • Provide information about all areas of the Space Needle including: O Deck, SpaceBase, Skyline, Sky City and Valet services.
  • Know Space Needle emergency and fire/life/safety procedures.
  • Reassure guests in times of emergency.
  • Assist in training new team members.
  • Know lost and found procedures.
  • Deal with media appropriately and professionally.
About the employer: Space Needle

Our core values support our growing business and innovative spirit – all while putting people first. We are the kind of company that takes time to solve a problem the first time. We strive to have whole-life impact on our Guests and Team Members. We focus on solutions, not frustrations. And, we try to have a lot of fun along the way.

About your union: UNITE HERE 8

UNITE HERE Local 8 represents about 5,000 workers in the hospitality industries of Oregon & Washington State. Local 8 members work in hotels, restaurants, food service, and airport concessions. They include room cleaners, cooks, bartenders, bellmen, food and beverage servers, bussers, and dishwashers. Local 8′s parent union, UNITE HERE, represents hotel, food service, and gaming workers throughout the US and Canada.


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