The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.
We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.
At HMSHost, we know our success is based on earning the trust and loyalty of our people. We commit to providing a work experience that earns your loyalty, provides a place where you feel like you belong, work you can be proud of, a place to have fun, earn money, and have the opportunity for advancement. We support this with competitive wages, robust benefits and recognition for a job well done.
Working for HMSHost is more than serving food & beverage, it’s like being an ambassador for the city you live in – as we put it – helping travelers feel good on the move!
UNITE HERE Local 8 represents about 5,000 workers in the hospitality industries of Oregon & Washington State. Local 8 members work in hotels, restaurants, food service, and airport concessions. They include room cleaners, cooks, bartenders, bellmen, food and beverage servers, bussers, and dishwashers. Local 8′s parent union, UNITE HERE, represents hotel, food service, and gaming workers throughout the US and Canada.
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