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POSITION SUMMARY: The Crisis Intervention Specialist (CIS) provides assistance to the 24-Hour Crisis Line Volunteer Phone Workers. CIS assists them in assessing, developing and implementing, and resolving emergent and non-emergent calls. The CIS provides feedback and debriefing following calls and assists the Crisis Supervisor in the evaluations of the Phone Workers. Completes Case Reviews and accurately and timely reviews log-sheets and screening guides. The CIS participates in program meetings and attends training and in-services. The CIS will be crossed trained as Patient Placement Coordinator.
A. Phone Room Support
B. Service Delivery
C. Patient Placement Coordination
D. Professional Development
E. Quantity and Quality of Work / Work Habits
Crisis Connections: Crisis Connections has been responding to calls for help and serving as a community safety net since 1964. We offer an array of support services that are free and easily accessible addressing “all things crisis”. Our core programs include: the 24-Hour Crisis Line, King County 2-1-1, Teen Link, WA Warm Line, WA Recovery Help Line, and support after suicide services. With over 350 trained volunteers and 160 staff, CC provides support, resources and certified training for King County and other communities statewide.
OPEIU Local 8 is a progressive, democratically run union working for social and economic justice since 1945. Local 8 represents more than 6,000 members all over Washington state working in many settings including offices, health and home care, housing, social services, the insurance industry, legal services and the public sector.
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