You're not currently logged inLogin or Create an Account

Crisis Intervention Specialist [Full-time & Part-time)

Posted on August 19, 2022
OPEIU Local 8
Crisis Connections
Full-time / Part-time
 per hour
Seattle, WA
Health insurance, Paid time off, Paid holidays, Dental insurance, Vision insurance, Retirement benefits, Life and disability insurance
Applications accepted until position filled

POSITION SUMMARY: The Crisis Intervention Specialist (CIS) provides assistance to the 24-Hour Crisis Line Volunteer Phone Workers. CIS assists them in assessing, developing and implementing, and resolving emergent and non-emergent calls. The CIS provides feedback and debriefing following calls and assists the Crisis Supervisor in the evaluations of the Phone Workers. Completes Case Reviews and accurately and timely reviews log-sheets and screening guides. The CIS participates in program meetings and attends training and in-services. The CIS will be crossed trained as Patient Placement Coordinator.


A. Phone Room Support

  1. Provides effective support of volunteer phone workers (PW):
  2. Assists PW’s in assessing emergent and non-emergent calls.
  3. Assists PW’s in developing and implementing appropriate intervention with emergent and non-emergent calls.
  4. Assists PW’s in resolving emergent and non-emergent calls.
  5. Provides adequate monitoring of emergent and non-emergent calls.
  6. Provides effective feedback and/or debriefing following calls.
  7. Provides training in call handling skills and relevant policies and procedures.
  8. Assists in the evaluation of PW’s through input to the Crisis Supervisor.
  9. Assists PW’s in adhering to volunteer requirements

B. Service Delivery

  1. Demonstrates knowledge of King County mental health system.
  2. Demonstrates knowledge of Crisis Clinic resources:
  3. Competent use of Resource House database.
  4. Competent use of CLS/CMLS.
  5. Competent use of non-computerized information.
  6. Demonstrates knowledge of phone room protocol and procedure:
  7. Maintains accurate clinical logs and tallies.
  8. Performs linkages in an accurate and timely manner.
  9. Provides adequate consultation to professionals and non-professionals.
  10. Maintains appropriate professionalism in dealing with PW’s, consumers, and professionals.
  11. Timely completion of Case Reviews as assigned; notifies Supervisors of need for Case Plans.
  12. Accurate and timely QA of Resource House logging
  13. Makes appropriate use of Shift Supervisor.
  14. Participates in PW training and other non-phone room responsibilities as assigned.

C. Patient Placement Coordination

  1. Check for the availability of hospital beds in the WA Trac database and the County’s database (actual name to be confirmed) of patients who are on a single bed certification and waiting for placement in an appropriate psychiatric treatment bed.
  2. Maintain contact with designated hospitals with suitable beds for patient placement.
  3. Match patients and available psychiatric beds according to the established criteria outlined in the Patient Placement Guidelines decision tree.
  4. Contact the hospital with an available bed to inform them of a potential patient so they can make to conduct an assessment.
  5. Contact the hospital where the patient is waiting to let them know that the hospital with bed availability has been informed.
  6. Document the outcome of all placements in the County database (actual name to follow) as to the completion of the placement or reason why a referral was not accepted.
  7. Demonstrate excellent customer service to all parties.

D. Professional Development

  1. Participates in program meetings and planning.
  2. Attends trainings and in-services.

E. Quantity and Quality of Work / Work Habits

  1. Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed.
  2. Follows personnel policies and procedures.
  3. Written and verbal communication is clear, concise, accurate and thorough.
  4. Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers, and customers/clients.
  5. Makes appropriate use of supervisor.
  6. Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff and volunteers to outstanding performance.
  7. Suggests solutions to identified problems.
About the employer: Crisis Connections

Crisis Connections: Crisis Connections has been responding to calls for help and serving as a community safety net since 1964. We offer an array of support services that are free and easily accessible addressing “all things crisis”. Our core programs include: the 24-Hour Crisis Line, King County 2-1-1, Teen Link, WA Warm Line, WA Recovery Help Line, and support after suicide services. With over 350 trained volunteers and 160 staff, CC provides support, resources and certified training for King County and other communities statewide.

About your union: OPEIU Local 8

OPEIU Local 8 is a progressive, democratically run union working for social and economic justice since 1945. Local 8 represents more than 6,000 members all over Washington state working in many settings including offices, health and home care, housing, social services, the insurance industry, legal services and the public sector.


Login to apply

Please login to continue. Don’t have a Union Jobs account? Create one using the Register tab.


Create an account

Register for a Union Jobs account to get access to full job postings in our site.

  1. Profile Info
  2. Demographics
Need help? Call 206-304-3068 or request support

Related Jobs

Subscribe to Job Alerts

Receive email alerts when new jobs you’re interested in are posted. Enter some search keywords and don’t forget to confirm you are subscribing to job postings.

What is a keyword? A keyword is a term you use when making a search online.  At Union Jobs that may be a job title, industry, workplace, etc. You will only receive email alerts when jobs matching at least one of your keywords are posted. When using multiple keywords be sure to use a comma to separate each term.

Support Request Form

Need help? Whether you need technical assistance using the site or require language support to apply for jobs, you can use this form to submit a support request and someone from our team will follow up.

Please note that you may be asked to provide additional information to assess your eligibility for job application assistance and other support.