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Crisis Call Specialist (Washington State Residents Only)

Posted on May 19, 2022
OPEIU Local 8
Crisis Connections
Full-time / Part-time
 per hour
Seattle, WA
Health insurance, Paid time off, Paid holidays, Dental insurance, Vision insurance, Retirement benefits, Life and disability insurance
Applications accepted until position filled

The 988 Crisis Call Specialist is responsible for providing high quality comprehensive services to callers on the 988 National Suicide Prevention Lifeline.

This is what you’ll be doing:


  • Knowledgeable of organization and NSPL protocols and procedures.
  • Responds with empathy in a nonjudgmental and objective manner to 988 callers in acute distress.
  • Uses effective communication skills to assist in behavioral health and suicide risk assessment and de-escalation of 988 callers.
  • Assists 988 callers with risk reduction and safety planning.
  • Sets appropriate limits with difficult 988 callers.
  • Exhibits patience and responds to difficult 988 callers with sensitivity.
  • Smoothly integrates supervisory direction into 988 calls.
  • Alerts supervisor immediately to call content involving possible danger to the identified client or to other people. (Including suicide, homicide, child/elderly abuse, and other violence threats or ideation.)
  • Alerts supervisor when identified client presents indications of possible mental disorder.
  • Make every effort to resolve cases in the least restrictive environment and without law enforcement involvement whenever possible.
  • Triage 988 callers to appropriate response system partners for higher level of intervention as needed.
  • Adheres to confidentiality policy.
About the employer: Crisis Connections

Crisis Connections: Crisis Connections has been responding to calls for help and serving as a community safety net since 1964. We offer an array of support services that are free and easily accessible addressing “all things crisis”. Our core programs include: the 24-Hour Crisis Line, King County 2-1-1, Teen Link, WA Warm Line, WA Recovery Help Line, and support after suicide services. With over 350 trained volunteers and 160 staff, CC provides support, resources and certified training for King County and other communities statewide.

About your union: OPEIU Local 8

OPEIU Local 8 is a progressive, democratically run union working for social and economic justice since 1945. Local 8 represents more than 6,000 members all over Washington state working in many settings including offices, health and home care, housing, social services, the insurance industry, legal services and the public sector.


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