The 988 Crisis Call Specialist is responsible for providing high quality comprehensive services to callers on the 988 National Suicide Prevention Lifeline.

This is what you’ll be doing:

 988 NATIONAL SUICIDE PREVENTION LIFELINE PHONE SUPPORT 

• Knowledgeable of organization and NSPL protocols and procedures.
• Responds with empathy in a nonjudgmental and objective manner to 988 callers in acute distress.
• Uses effective communication skills to assist in behavioral health and suicide risk assessment and de-escalation of 988 callers.
• Assists 988 callers with risk reduction and safety planning.
• Sets appropriate limits with difficult 988 callers.
• Exhibits patience and responds to difficult 988 callers with sensitivity.
• Smoothly integrates supervisory direction into 988 calls.
• Alerts supervisor immediately to call content involving possible danger to the identified client or to other people. (Including suicide, homicide, child/elderly abuse, and other violence threats or ideation.)
• Alerts supervisor when identified client presents indications of possible mental disorder.
• Make every effort to resolve cases in the least restrictive environment and without law enforcement involvement whenever possible.
• Triage 988 callers to appropriate response system partners for higher level of intervention as needed.
• Adheres to confidentiality policy.