The Counselor is responsible for milieu management while engaging clients in a direct social service program.

Time is divided among direct service, operations, and administrative responsibilities to ensure the efficient and effective operation of the program.

Duties include client engagement, intake, assessment, advocacy, information and referral, problem solving and crisis intervention, in addition to meal preparation, laundry, and light janitorial assignments.

Other duties, responsibilities, and activities may change or be assigned at any time. The employee in this position must be able to read, write, and understand English.

Social Services

• Register and engage clients to assess needs providing immediate and appropriate information and referral.
• Engage clients in ongoing supportive relationship by displaying the qualities of warmth, empathy and a client-centered approach.
• Provide trauma-informed monitoring of activity in and around the facility to ensure safety, security, and comfort of guests and staff.
• Provide meal, laundry, cleaning services in accordance with schedule and assignments.
• Mediate conflicts and provide de-escalation and crisis intervention; mediate conflicts and model appropriate problem solving and refer to appropriate clinical services as needed.
• Maintain necessary logs, records and statistics with clear and accurate case notes of all significant interaction in client files.
• Monitor security cameras, make periodic security rounds of the building, checking lights, doors and windows, and investigate noise and other complaints.
• Control after-hours front door/guest access enforcing rules and restrictions.
• Follow guest/staff safety and emergency procedures according to program and agency policies.
• Perform light janitorial duties, as assigned.

Leadership

• Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.