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Posted on July 27, 2022
UFCW 3000
Metropolitan Market
Full-time / Part-time
Not disclosed
Gig Harbor, WA
Applications accepted until position filled

Job Summary: As a key member of our Cheese Department, this position is responsible for sales generation, exceptional product knowledge, food safety, quality control, and merchandising of specialty cheese products.   This position is also responsible for providing excellent customer service and sharing product information with team members and customers about specialty cheeses, product pairings, recipes, and meal solutions.

Specific Job Duties:

Responsibilities will include, but are not limited to, the following:

  • Immediately greets all customers; demonstrates genuine enthusiasm and sincerity; customizes approach to meet customer needs and build rapport.  Works to create customer loyalty through individualized service.
  • Anticipates customer needs and questions related to products; completes industry-related reading and self-education activities required to remain knowledgeable and current in areas of responsibility, including product knowledge (e.g., product tasting, cutting-edge trends, product use research, and vocabulary development).  Effectively follows through with customers, including item requests, questions, and concerns.
  • Effectively shifts-gears to meet customer needs; moves with ease from greeting to providing product information, up-selling, closing the sale, thanking customers and inviting them back.  Effectively assesses customers’ needs and appropriately suggests products.  Offers customers opportunities to interact with products.
  • Packages customer products in a manner that is consistent with department standards and sanitation guidelines and/or customer request; ensures customer purchases are packaged with the highest level of quality, proper tools, and presentation maintained.
  • Actively seeks out product knowledge and adheres to approved product sampling methods and expectations; presents product knowledge in a positive, appealing manner that promotes increased sales and best serves the customer.
  • Develops customer base by providing excellent customer service throughout the store; effectively secures the assistance of other store personnel as needed.
  • Adheres to all food safety and sanitation requirements.  Consistently demonstrates knowledge of HACCP and Department of Health provisions.
  • Completes daily projects and activities as assigned or needed; ensures daily tasks and assignments are accomplished correctly and in a timely manner.
  • Participates in Cheese Department staff meetings and store staff meetings as required.
  • Demonstrates dependability and flexibility; meets attendance requirements.
  • Performs other duties as assigned by the Cheese Department management.
About the employer: Metropolitan Market
Our company was founded on a culture of curiosity and respect for quality that has led to many ‘firsts,’ like introducing Copper River salmon to Seattle over 30 years ago. We value our heritage as the area’s progressive independent grocer. Knowledge and passion abound in each department, where thousands of recipes have been created over the years. We’ve been filling our stores wall to wall with the tastes our neighbors love, because we love them, too. It’s a food-forward approach that has defined our philosophy since 1971.
About your union: UFCW 3000

UFCW 3000 is the largest private-sector union in Washington with over 46,000 members working in grocery store retail health care and other industry jobs. UFCW 21 is a chartered member of UFCW International with over 1.4 million workers in North America. We believe in the promise of America. A promise that our children can lead better lives than ours. A promise that with hard work and standing up for our rights we can make a decent living that includes a good wage health care and retirement.


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