The Case Manager is responsible for assisting formerly homeless individuals to stabilize in
permanent supportive housing, short-term service planning, maintaining relationships with
community agencies and service providers, brief intervention and crisis response, providing
informal counseling to tenants as needed, information and referral assistance, and coordination
of community-building activities.
Information and Referral/Case Management
Build effective relationships with clients.
Provide information and referrals to clients, including through distribution of written
Maintain updated information tools for tenant use in accessing community resources.
Formally and informally assess tenants as to current level of functioning and social
Offer case management for selected clients, either referred by building management as
at risk of eviction or self-identified.
Make referrals or initiate services to address mental health, substance abuse, and
disability issues wherever possible.
Coordinate with local agencies to provide services that meet the needs of LIHI clients.
Work collaboratively with building management and Supportive Services staff to
increase stability and retention of tenants in LIHI housing.
Coordinate with community organizations, public agencies, and volunteers to provide
on-and off-site activities for clients.
Initiate and encourage client involvement in community-building activities, such as
community meetings, meals, and support groups.
Produce needed written materials, including community newsletters.
Contribute to the development of a community that values cultural diversity.
Participate in staff meetings and planning sessions.
Report regularly to Supportive Services Supervisor on programmatic issues.
Maintain records of activities and contacts with tenants/agencies and case management
Complete other records and reports appropriate to the position as directed.
Assist staff with administrative and program work related to the operating of supportive
housing and social service projects at LIHI.
Assist with preparation of spreadsheets, grants, funding applications, correspondence
and reports as relate to the housing programs.
Participate in public policy advocacy efforts including recruiting clients to attend public
meetings and testify at hearings.
Participate in fundraising for Supportive Services by providing information and feedback
for grant applications; and helping establish community contacts.
Perform other related duties as required.
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and
managing low-income housing; developing innovative solutions to homelessness; advocating for
housing justice; providing supportive services; and operating hygiene services for homeless
people at our Urban Rest Stops. LIHI staff have developed over 4,500 affordable housing units
and manages over 2,500 units including rental housing, permanent supportive housing and
transitional housing. The populations served include: families, singles, seniors, veterans, young
adults, immigrants, low wage workers, and people living with physical and mental disabilities.
LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located
in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny
house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters
serve 1,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and social
racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending
homelessness and creating supportive communities for people to thrive.
OPEIU Local 8 is a progressive, democratically run union working for social and economic justice since 1945. Local 8 represents more than 6,000 members all over Washington state working in many settings including offices, health and home care, housing, social services, the insurance industry, legal services and the public sector.
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