Responsibilities:

Information and Referral/Case Management

•    Build effective relationships with clients.

•    Provide information and referrals to clients, including through distribution of written material.

•    Maintain updated information tools for tenant use in accessing community resources.

•    Formally and informally assess tenants as to current level of functioning and social service needs.

•    Offer case management for selected clients, either referred by building management as at risk of eviction or self-identified.

•    Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.

•    Coordinate with local agencies to provide services that meet the needs of LIHI clients.

•    Work collaboratively with building management and Supportive Services staff to increase stability and retention of tenants in LIHI housing.

Community Building

•    Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for clients.

•    Initiate and encourage client involvement in community-building activities, such as community meetings, meals, and support groups.

•    Produce needed written materials, including community newsletters.

•    Contribute to the development of a community that values cultural diversity.

Administrative

•    Participate in staff meetings and planning sessions.

•    Report regularly to Supportive Services Supervisor on programmatic issues.

•    Maintain records of activities and contacts with tenants/agencies and case management records.

•    Complete other records and reports appropriate to the position as directed.

•    Assist staff with administrative and program work related to the operating of supportive housing and social service projects at LIHI.

•    Assist with preparation of spreadsheets, grants, funding applications, correspondence and reports as relate to the housing programs.

Other

•    Participate in public policy advocacy efforts including recruiting clients to attend public meetings and testify at hearings.

•    Participate in fundraising for Supportive Services by providing information and feedback for grant applications; and helping establish community contacts.

•    Perform other related duties as required.