The Case Manager provides trauma-informed case management services designed to stabilize housing for residents who have experienced homelessness. This includes assessment, information and referral, goal setting, and direct advocacy, cooperative case planning and coordination of services. They assist and empower residents to make necessary connections with community and providers to stabilize their lives.

Case Management

• Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants.
• Write clear, objective, and accurate case notes of significant interactions in client files, including stability plans, measurement scales, leases, and all other required forms and paperwork including logs, records, reports, and statistics, as requested. Perform documentation (following DAP protocol) and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems.
• Identify barriers and steps necessary to overcome obstacles.
• Assess participant histories, barriers, and resource/support needs (e.g., food, health, transportation, etc.) and opportunities (e.g., family, friends).
• Per program policy, screen individuals by phone and in person for appropriateness for housing program. Complete intake assessment, housing agreement and orientation to program.
• Establish goals and objectives, monitor achievements through regular meetings and case consultations with referral partners, as needed or required contractually.
• Provide information, referrals, and direct advocacy as needed, utilizing both internal and external resources.
• Link participants with services intended to address significant barriers to housing stability, such as mental health services, chemical dependency services, primary health services, legal services, employment and/or educational supports.
• In a collaborative manner, coordinate with internal and external agency representatives to ensure participants are resourced according to their needs.
• Work with supervisor to devise and implement corrective action plans for participants failing to meet goals.
• Mediate conflicts provide de-escalation and crisis intervention. Model appropriate problem solving. Refer to appropriate services as needed.
• Support the program team in daily operations of the facility.
• Assist with program entrance and exit, as needed.
• Build and maintain positive relationships with a network of community providers and service to address and advocate for resident needs.
• Develop and implement community programs supporting housing stability, wellness, and promote meaningful daily activities for residents, which could include groups, classes, workshops, and special events with the support of the Program Manager.
• In supporting housing stability and retention, work with property management and residents in successful tenancy practices and resolutions.

Leadership

• Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.
• Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
• Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
• Work as a team in remaining current with available resources and sharing resources with other agency Case Managers and Housing Navigators.