This is what you’ll be doing:
The Call Screening & Coordination Specialist helps the 24-Hour Crisis Line Volunteer Phone Workers and callers. The role assists them by screening, assessing, and connecting callers to trained volunteer phone workers. The Specialist gathers relevant information from each caller to link the caller to the appropriate level of support. The CSCS accurately and timely completes log-sheets. The Specialist participates in program meetings and attends training and in-services.
· Provides effective support of volunteer phone workers (PW):
· Assesses emergent and non-emergent calls.
· Develops and connects callers to the appropriate phone service
· Completes training in call handling skills and relevant policies and procedures.
· Gathers pertinent information from callers, documents, and hands off documentation at the time of connecting the caller to the appropriate Phone worker
Crisis Connections: Crisis Connections has been responding to calls for help and serving as a community safety net since 1964. We offer an array of support services that are free and easily accessible addressing “all things crisis”. Our core programs include: the 24-Hour Crisis Line, King County 2-1-1, Teen Link, WA Warm Line, WA Recovery Help Line, and support after suicide services. With over 350 trained volunteers and 160 staff, CC provides support, resources and certified training for King County and other communities statewide.
OPEIU Local 8 is a progressive, democratically run union working for social and economic justice since 1945. Local 8 represents more than 6,000 members all over Washington state working in many settings including offices, health and home care, housing, social services, the insurance industry, legal services and the public sector.
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