Job Summary: As a key leader of our Bakery/Coffee Shop Departments, this position is responsible for assisting the Bakery/Coffee Shop Team Leader with product management, food safety, quality control, merchandising, sales generation, gross margins, labor and general expense control, personnel development, customer service, and profitability within the department.

Specific Job Duties:

Responsibilities will include, but are not limited to, the following:

• Maintains high-quality standards in product management and presentation.
• Assists with effective ordering of all products for the Bakery/Coffee Shop Department; maintains product inventory at a level that promotes effective sales merchandising and maximizes sales potential.
• Demonstrates effective inventory control, thereby minimizing unnecessary cost associated with excessive inventory, including supplies.
• Establishes sales, gross profit, labor and supply budgets for the Bakery/Coffee Shop.
• Maintains pricing to achieve budgeted gross profit goals.
• Plans and executes Bakery/Coffee Shop merchandising and displays.
• Leads and readily participates in product promotions and focuses. 
• Adheres to all food safety and sanitation requirements.  Consistently demonstrates knowledge of HACCP and Department of Health standards, shares knowledge with team members for the purpose of training.  Promptly discards any products that do not meet standards, or appear less than presentable under Metropolitan Market’s quality expectations.

• Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service our guests.

• Trains all Bakery/Coffee Shop Department team members on guest service expectations and techniques; ensures guest service expectations are consistently achieved on a department-wide basis.
• Leads by example, and provides team members with clear expectations and timely feedback.
• Trains team members and provides performance feedback, coaching, and counseling.
• Conducts quarterly physical inventories and practices inventory control.
• Prevents internal and external loss.
• Successfully performs all duties of a Bakery Clerk/Barista.
• Demonstrates dependability and flexibility; meets attendance requirements.
• Performs other duties as assigned by the Bakery/Coffee Shop Team Leader and/or Store Director Team.