Job Summary: As a key member of our Bakery/Coffee Shop Department, this position is responsible for sales generation, product preparation, food safety, quality control, work safety, and merchandising.  This position also is responsible for providing customers with excellent customer service while preparing and serving high-quality drinks and educating and assisting with specialty bakery orders and standard items.

Specific Job Duties:

Responsibilities will include, but are not limited to, the following:

• Provides outstanding customer service and readily communicates product information to increase sales and best service customers.
• Works to meet sales goals through customer education on products and promotions.
• Maintains high-quality standards in product presentation.
• Achieves standards for merchandising, stocking, rotating, and storing all products.
• Readily participates in product promotions and focuses.
• Adheres to food temperature requirements, including hot and cold holding specifications.  Promptly discards any products that do not meet HACCP and Department of Health standards, or appear less than presentable under Metropolitan Market’s quality expectations.
• Adheres to standards of cleanliness, and performs cleaning tasks as required.
• Follows all policies and procedures.
• Adheres to cash handling procedures and cash register policies.
• Follows inventory and loss prevention guidelines.
• Works efficiently and does not expend products or resources needlessly.
• Participates in quarterly physical inventories and practices inventory control.
• Prevents internal and external loss.
• Demonstrates dependability and flexibility
• Performs other duties as assigned by the Bakery/Coffee Shop Team Leader and/or Store Director team.
• Works to create customer loyalty through individualized service.
• Offers customers opportunities to interact with products.
• Works to satisfy every customer; meets challenges with a can-do approach.
• Thanks customers and invites them back.
• Follows company expectations with regard to attendance, communication, professionalism and dress guidelines/grooming standards.