The BAGLEY WRIGHT UNION USHER is the first, and sometimes last and only person a patron may interact with when visiting Seattle Rep. Scanning tickets, distributing programs, and wayfinding through the lobby are some of the ways this position makes sure the performance shift runs comfortably and effortlessly.

TYPICAL DUTIES INCLUDE:

Shift Responsibilities

• Scan tickets and direct patrons to seats at front door
• Dispense show programs
• Guide patrons to their reserved seats
• Answer patron questions and address patron concerns as they arise
• Ensure patrons are in their appropriate seats upon start of performance
• Handle minor patron difficulties, and refer appropriate issues to House Manager on duty
• Assist House Manager in conflict resolution to keep the lobby running smoothly
• Remain at assigned post throughout the entirety of the performance shift
• Support implementation of emergency procedures, including patron evacuation, when safe to do so
• Clean and reset area of assigned post, and check assigned section of theater to ensure it is clean
• Monitor patron behavior throughout performance shift
• Enforce safety and health standards set forth by the COVID Safety Manager and Audience Services Manager to mitigate risk of COVID exposure
• Practice consistent high quality customer service to all patrons, prioritizing de-escalation practices as well as anti-racism and equity values
• Attend and participate in usher meetings and orientations
• Perform other duties pertaining to Patron Experience operations, as assigned by the House Manager and in compliance with the current Collective Bargaining Agreement, Memorandums of Understanding, and other supporting documents