POSITION SUMMARY:   Under the supervision of the Director of Adolescent Services , the Associate Director will provide oversight for the Program Coordinator, Program Supervisor of Casa Uno, Program Supervisor of Casa Dos, and the Lead Teacher. The Associate Director will oversee day-to-day client operations and provide management of the program which includes hiring and supervising program staff, providing onsite and one-on-one supervision of staff, crisis intervention, and implementation of programming in accordance with YouthCare, ORR, and state licensing policies. The Associate Director will cultivate an atmosphere of inclusivity and respect for all clients and staff.

ESSENTIAL RESPONSIBILITIES:

• Hire, supervise, and develop Program Supervisors, Lead Teacher, and Program Coordinator.
• Provide one-on-one weekly supervision for direct reports; conduct and provide feedback on Performance Evaluations.
• Provide training and support to staff on implementation of the program’s behavioral management system.
• Develop and facilitate trainings on best practices related to milieu management of unaccompanied minors, and other topics to support staff professional growth and capacity building.
• Develop agenda and facilitate team meetings that promote inclusivity and mutual respect.
• Support Lead Teacher in development of educational curriculum/vocational training to best meet the educational needs of unaccompanied minors. Co-coordinate educational field trips or other meaningful educational opportunities.
• In coordination with the Program Supervisors, plan and coordinate special acculturation activities.
• Create weekend and after-hours on-call schedule for Program Supervisors; participate in on-call schedule as needed.
• Oversee client orientation process; ensure orientation is delivered in a culturally and developmentally appropriate manner within 48 hours, and all relevant documentation is signed and filed appropriately.
• Oversee development of curriculum and facilitation of life skills workshops for clients. Aligns programming to the agency’s four big outcomes: financial stability; housing stability; networks of support; and wellness.
• Conduct monthly file audits to ensure quality in client orientation and educational requirements.
• Immediately address any concerns related to client welfare or neglect; report to the appropriate authorities (ORR, state licensing, police, etc.), as needed. Ensure the grievance and/or incident reporting policy is followed. Lead staff debrief following major client incidents.
• Ensure direct reports and Engagement Specialists attend required trainings and fulfill the ORR requirement of 40 hours of training per year.
• Execute Performance and Quality Improvement (PQI) procedures and activities and ensure program is aligned to accreditation standards.
• Ensure program is prepared for all health, safety, and licensing audits.
• Assist Director of Adolescent Services in budget development and financial management of the program.
• Ensure day-to-day operations run smoothly, that ratio requirements are consistently met, and that programming is carried out according to state and ORR standards.
• Complete YouthCare’s monthly program report, and assist Director of Adolescent Services in completion of quarterly and annual ORR reports, or other reports, as needed.
• Responsible for taking call as needed, and required to answer and respond to emergency program calls and provide on-site coverage as needed.