Customer Service & Cleaning Team – Homeless Hygiene Center
The Low Income Housing Institute (LIHI) advocates for and provides stable housing and services for vulnerable people who are underserved by the mainstream housing market – we believe housing is a human right. Our Urban Rest Stop hygiene centers provide people experiencing homelessness access to showers, toiletries, and laundry services in a clean, safe, respectful environment. As an Urban Rest Stop team member, you’ll provide onsite support to patrons. This job is 25% customer service (welcoming patrons and ensuring they get the services they need), 10% computer use (entering patron info into a database, and online timesheet entry), and 65% cleaning (each shower area is cleaned after every use to ensure a clean and dignified space for every patron).
Responsibilities:
Customer Service
• Ensure that the Urban Rest Stop provides a clean, safe and welcoming environment at all times.
• Schedule appointments for daily use of the showers and laundry facilities.
• Monitor use of all agency facilities by patrons. Provides personal assistance when necessary.
• Distribute personal care items as requested and when donations are available.
• Distribute and monitor shower towel use and return, in accordance with agency procedures.
• Monitor Rest Stop patrons and their behaviors throughout the facility.
• Enforce Rest Stop Rules and Procedures, ensuring the safety and security of patrons and staff at all times.
• Mediate conflicts and model appropriate problem solving strategies.
• Implement Rest Stop Security Procedures when necessary. Document all such incidents in Daily Log and submit Incident Report to Program Coordinator
• Provide information and referral services to Urban Rest Stop patrons.
• Contact other community agencies when specific patron assistance is required, i.e. Public Health, the Sobering Center, Seattle Police and Community Service Officers.
Administrative/Record keeping
• Maintain Daily Log of Urban Rest Stop Activities.
• Restock and sort consumable and cleaning supplies, ensuring a continuous supply for Rest Stop staff use. Inventory to be secured and managed for best use of agency property and funds.
• Stock and sort donated and purchased hygiene supplies, such as: razors, diapers, foot care products, toothbrushes, toothpaste, combs, soap, shampoo, and laundry detergent.
• Collect demographic and facility use information on Rest Stop patrons daily. Update and maintain patron database daily.
• Maintain a daily towel and supply use log.
• Follow agency procedures as detailed within the Urban Rest Stop Procedures Manual.
Cleaning
• Clean the Urban Rest Stop in accordance with daily cleaning schedule. Maintain a high level of facility cleanliness at all times, including spot and emergency cleaning tasks.
• Monitor the condition of the Rest Stop facility. Report any maintenance or repair concerns to the Team Leader.
Other expectations
• Works cooperatively with the Team Leader, Program Coordinator and volunteers to ensure the Urban Rest Stop success.
• Participate in staff meetings and in-service training events.
• Other duties as requested by and Team Leader and Program Coordinator.
Minimum Qualifications*:
• One year relevant experience
• Demonstrated verbal and written command of English language
• Ability to work effectively and respectfully with staff and patrons who represent diverse cultural, economic, social, and ethnic communities, sexual orientations, and physical and mental abilities
• Ability to lift up to 50 pounds, perform hard physical work, stand or walk during the majority of a work shift, and work in a busy, fast paced environment
• Functional knowledge of computers and keyboards; ability to enter data into databases, follow and implement database procedures
• Must pass criminal background check and drug screenings
Preferred qualifications:
• Previous home health aide, nursing/psychiatric aide, orderly, chore service, social service assistant/aide or janitorial experience of one year in a commercial, private, health or social service agency setting.
• Previous work experience in a comparable, social service environment, such as a Homeless shelter, Transitional Housing, multi-service center or other direct human services provision.
• Demonstrated abilities and experience in successful conflict resolution.
• Previous work experience and demonstrated ability with Safe Harbors database
Upon Hire:
• Must pass criminal background check and drug screenings
• Within 7 days of hire: provide a verification of TB Skin Test or Chest X-ray
• Within 90 days of hire: physical exam, First Aid/CPR certifications, and a working phone number. Must keep all of the above current for the duration of employment.
* Any combination of education, skills, and experience that will qualify you to do this work will be considered.
**Due to the patrons that we serve at this location, masks are required to be worn by all employees at this site.
The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.
About us:
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.
