ABOUT THE POSITION: The Shift Supervisor provides staff leadership and oversight of the shift ensuring quality of the program operations. This position provides direct services to clients, as well as supervision of staff in partnership with the Program Coordinator and/or Program Manager. Whether ensuring the Policies and Procedures are followed or providing administrative support this position will receive direct support from the Program Coordinator.
ABOUT THE PROGRAM: Located in Auburn, WA, Don’s Place is a hybrid housing program combining aspects of both Compass’ Enhanced Shelter and Permanent Supportive Housing Programs. It provides non-time limited emergency housing with 24/7 supportive services for adults and couples. Referrals for Program Participants will be received from Coordinated Entry for All and the local Auburn community. In addition to supportive services, Program Participants have access to daily meals, 24/7 staffing, laundry, and other resources including referrals and linkages to medical and mental health services and other benefits to assist in addressing any barriers to long term housing.
LOCATION: Near Emerald Downs (Auburn, WA)
REPORTS TO: Program Coordinator
FLSA STATUS: Non-Exempt
SCHEDULE #1: Friday-Tuesday 4pm-12am; with monthly staff meetings on 1st Monday, 3rd Thursday and 4thMonday
SCHEDULE #2: Friday-Tuesday 11:55pm-8am; with monthly staff meetings on 1st Monday, 3rd Thursday and 4th Monday
SALARY RANGE: $26.15-$29.49 per hour DOE and within Compass ranges
FULL TIME BENEFITS INCLUDED: Unlimited Orca Transportation Pass, Medical/Prescription/Vision, Dental, $500 Health Flexible Spending Account 4 Weeks of Paid Time Off (PTO) & 11 Paid Holidays, Retirement Plan, Employee Assistance Program.
Essential Duties & Responsibilities
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.
Participation in Service Delivery
o Conduct and oversee direct client services for assigned shifts.
o With Program Coordinator and/or Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics.
o Provide policy and procedure guidance to staff.
o Ensure timely and accurate data entry into all program-specific databases.
o Compile shift data to be used in monthly statistical reports for internal and external purposes.
o Assist the Program Coordinator and/or Program Manager in using the data from monthly and quarterly reports to analyze service delivery to identify areas for improvement.
o Monitor supplies, update inventory and place and/or direct ordering, as needed
o As necessary perform inside janitorial services that may arise during the shift.
o Assist with the preparation, organization and serving and cleanup of food service scheduled during shift.
o Assist with room turnovers, orienting new guests and managing challenging room conditions.
o Participate in program and agency meetings and relevant training as required, including inter-agency groups.
- Ensure smooth transition of staff at changeover/handoff and up-to-date information exchanges.
- Maintain a safe, supportive, and inclusive environment within the program for both staff and guests; treat staff and clients in a culturally responsive/sensitive manner.
- Assist and support guests with learning and understanding program routines including building safety, ensure site walks, program requirements, and program policies and procedures.
- Make sure staff ensure building safety and perform site walks.
Staffing
o Manage staff scheduling and ensure adequate coverage to provide service delivery.
o In collaboration with the Program Coordinator and/or Manager, recruit, onboard, train, and mentor staff.
o Supervise staff, communicating and modeling program policies and procedures.
o Manage shift coverage, including scheduling and call outs. May require finding relief coverage or covering the shift yourself, as needed.
o Attend and participate in program staff meetings. Assist in the facilitation of regular team staff meetings.
- Maintain a thorough understanding of Compass policies, including employee handbook and the Collective Bargaining Agreement.
- Work closely with direct reports to plan, guide, and execute professional development plans and opportunities, set clear, achievable, and measurable goals for individual performance, and provide frequent and constructive feedback; hold staff accountable to themselves, the team, and the agency.
- Manage payroll submission for self and all direct reports in compliance with Compass policies, including timely submission of payroll for processing and arranging appropriate coverage of payroll obligations while out of office.
Leadership
o Work in conjunction with other Compass programs to support the agency mission.
o Provide leadership support to all program staff.
o Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.
o Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
o Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
o Collaboration with existing partnerships.
o Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
o Serve as a member of the management team.
o Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
o Take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
o Handle conflict situations proactively and effectively, modeling good conflict resolution skills.
o Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meet its goals.
o Build strong teams that apply their diverse skills and perspective to achieve common goals in a mutually supportive fashion.
Supervisory Responsibilities
Carry out supervisory duties in accordance with the agency policies and applicable laws. Directly supervise assigned Program Assistants and Relief Staff. Duties include but are not limited to the following:
o Assist in the interview and hiring process.
o Train staff.
o Plan, assign and direct work.
o Monitor performance and offer feedback.
o Provide recognition to staff.
o Provide coach/counseling and discipline, when necessary.
o Address complaints and resolve problems.
Knowledge, Skills, & Abilities
- Excellent knowledge and experience in emergency shelter or Permanent Supported Housing, public health and safety protocols.
- Demonstrated knowledge of best practices in Housing First and harm reduction, de-escalation, mental health, substance use disorders and other related models and skills.
- Demonstrated knowledge of local resources and services for individuals who are low-income and homeless, as well as the ability to develop a network of providers to serve the needs of agency clients.
- Ability to work in a fast-paced environment and maintain poise under pressure.
- Promote a team environment that values, encourages, and supports differences.
- Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
- Outstanding attention to detail and a high degree of accuracy.
- Commitment to maintaining strict confidentiality for clients and the agency.
- Proven experience in successfully managing teams, including the ability to set and achieve individual as well as departmental goals, and to mentor and manage the performance for all team members.
- Demonstrated ability to work effectively in teams and create effective and engaged cross-team alignments.
- Demonstrated aptitude for developing, interpreting, and implementing policies and procedures, and for maintaining compliance with safety and health-related regulations.
- Demonstrated ability to learn, understand, and utilize computer applications related to the agency.
- Relate openly and comfortably with diverse groups of people, while valuing their differences.
- Promote a team environment that values, encourages, and supports differences.
- Model sound interpersonal boundaries and emotional intelligence.
- Manage difficult interpersonal situations effectively.
- Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
- Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
- Strong problem solving, time and project management skills are required to be successful in this role.
- Aptitude for learning new technology skills with Microsoft products and other internet-based software.
- Ability to learn new functions on office equipment and devices (printer, scanner, projector, mailing machine, copier).
Education & Experience
- High school diploma or GED, required.
- 1 year of relatable supervisory experience, desired.
- A minimum of 1-year of experience in human services, shelter, residential (work and/or volunteer), desired.
- Awareness and/or training around issues of equity, intersectionality, and belonging, desired.
- Familiarity with issues of housing instability, mental health, substance use, sexual assault, and/or domestic violence. Experience working in an environment where language may be a barrier, desired.
- Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire).
- Professional experience with local social services database such as HMIS, a plus.
- Valid WA driver’s license, proof of car insurance, and a driving record that meets Compass standards, required.
- Work experience is a key factor for success in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education. A degree in social work or related field would be a complement to the required experience.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
o While performing the duties of this job, the employee is regularly required to talk and hear.
o The employee is frequently required to stand, walk, bend, squat, twist, use hands to finger/ handle/feel/type, and reach with hands and arms. Requires the ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds.
o Work takes place in a housing social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.
o Travel to program sites and meetings outside the office and around the county are necessary.
Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create, and edit documents, listen, and participate verbally at meetings.
In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at HRInfo@compasshousingalliance.org.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse client/guest/resident community includes many single, formerly homeless adults who lack adequate and healthy support systems. Compounding the constraints of poverty, our community includes individuals who live with disabilities, physical and/or mentally, persons living with HIV/AIDS, those who struggle with substance use disorder, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve.
This position is not eligible for remote work.
Compass facilities are monitored with camera surveillance equipment for safety and security purposes. The cameras will generally be utilized only in public areas where there is not a reasonable expectation of privacy. However, please be aware that in our housing facilities, some residents may choose to utilize their own private surveillance equipment within their units.
