ABOUT THE POSITION: The Program Coordinator provides oversight and coordinates programming for the assigned program(s). Programing will directly address resident issues and provide case management to a small case load and provide leadership support to the case management team. The coordinator works with the Program Manager and the Director of Housing Services to facilitate the development and expansion of services through engaging with the community and building networks. Time is divided between leading shift coverage, supervising front line staff, administrative tasks, HMIS management, schedule management, and case management and case management support. All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and philosophy of care.

ABOUT THE PROGRAM: Providing eighty (80) units of permanent supportive housing to individuals who have experienced chronic homelessness and have at least one disability. The program offers case management and resources to help participants stabilize in housing by addressing barriers that have contributed to housing concerns. At Nyer Urness House improving one’s quality of life with supports on site and connecting to community resources is critical. All units are filled through the Coordinated Entry system (CEA). Twenty-one (21) units are set aside for Veterans who have experienced homelessness.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We consider the diversity of the staff, guests, residents, and community partners to be an important asset. We recognize the value that different perspectives and cultures bring to the organization. Compass is proud to be an affiliate agency of Lutheran Community Services Northwest (LCSNW). LCSNW partners with individuals, families and communities for health, justice, and hope by providing support services in key areas such as behavioral health, child welfare, refugees, and support to aging adults and people with disabilities to live independent lives. To learn more about the agency visit www.compasshousingalliance.org.

• LOCATION: Ballard Neighborhood (Seattle, WA)
• REPORTS TO: Program Manager
• FLSA STATUS: Non-Exempt
• SCHEDULE: Monday-Friday 9am-5:30pm; with evenings and weekends for emergencies
• MEAL PERIOD: Unpaid (30-minutes)
• SALARY: $26.92-$30.77 per hour DOE within Compass range

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.

Program Coordination

• Ensure the maintenance of logs, track intake and exit data, HMIS reports, invoices and statistical data and maintain client rosters.
• Document procedures for individual contracts, including charting, exits, and preparation for annual audits.
• Liaise and communicate with partnered support services such as NeighborCare, Ballard Food Bank, OSL, CEA, Shelter providers, and others.
• Coordinate daily operations of housing programming for residents including move-ins, exits, meal service, social activities, and case management services
• Maintain a caseload of up to 10 residents.
• Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency
• Train and ensure the enforcement of program policies and agency rules.
• Work in conjunction with other Compass programs to support agency mission.
• Know and understand the contracts and ensures compliance of contracts are being met.

Staffing

• Hire, train, and supervise staff to ensure effective delivery of trauma-informed services.
• Develop schedule and ensure shift coverage to provide service delivery points.
• Provide leadership support to all program staff, including the case management team.
• Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.
• Provide emergency back-up shift coverage as needed.
• Manage staff scheduling and ensure adequate coverage to provide service delivery.

Participation in Service Delivery

• Provide supportive crisis counseling and case management services to program participants as needed with clearly documented client case notes.
• In support of the program, work with Program Manager and the Director of Housing Services to help facilitate program improvements and developments including staffing decisions, and auxiliary services.
• Build and maintain a network of community providers and services to address resident needs, serving as liaison with referring agencies.
• Provide and model de-escalation and crisis intervention, developing a supportive milieu. Act as a model for front-line staff.
• Participate in ongoing training and program development.

Leadership

• Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.
• Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
• Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
• Serve as a member of the management team.
• With Program Manager, facilitate regular team Staff Meetings.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
• Handle conflict situations proactively and effectively, modeling good conflict resolution skills.
• Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meet its goals.
• Build strong teams that apply their diverse skills and perspective to achieve common goals in a mutually supportive fashion.

SUPERVISORY RESPONSIBILITIES

• Carry out supervisory duties in accordance with the agency policies and applicable laws. Directly supervise Program Assistants and Relief Staff.
• Supervisory duties include the following: interview, hire, and train staff; plan, assign and direct work; monitor performance; provide recognition to staff; provide coach/counseling and discipline, when necessary; address complaints and resolve problems.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated knowledge of local resources and services for individuals who are low-income and homeless, as well as the ability to develop a network of providers to serve needs of agency clients.
• Competency in harm reduction, motivational interviewing, and trauma informed care.
• Demonstrated competency in organizing and leading teams as well as coordinating, supervising, and directing the work of others.
• Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to clients.
• Ability to maintain a high degree of confidentiality, tactfulness, and respect for participants from diverse backgrounds and identities.
• Demonstrated knowledge of best practices in de-escalation, crisis intervention and stabilization skills.
• Ability to set and maintain boundaries in a professional manner.
• Ability to motivate, enthuse, inform, and develop others to improve capability levels within the team.
• Ability to work in fast-paced environment with frequent interruptions and crisis situations.
• Ability to follow agency policy and procedures to maintain safety and security within the facility.
• Ability to enter data accurately, create log entries and case notes, prepare written reports, and generate statistical reports.
• Promote a team environment that values, encourages, and supports differences.
• Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
• Relate openly and comfortably with diverse groups of people, while valuing their differences.
• Model sound interpersonal boundaries and emotional intelligence.
• Manage difficult interpersonal situations effectively.
• Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
• Strong problem solving, time and project management skills are required to be successful in this role.
• Aptitude for learning new technology skills with Microsoft products and other internet-based software.
• Ability to learn new functions on office equipment and devices (printer, scanner, projector, mailing machine, copier).

EDUCATION AND/OR EXPERIENCE

• Minimum of 2 years’ experience in a human service setting dealing with topics of housing instability or supportive housing, mental health, substance use, employment insecurity, domestic violence, required.
• A minimum of 1 years’ experience in direct supervision/management of people, desired.
• A minimum of 2 years’ experience in case management or a direct service role serving those living unsheltered, desired.
• Awareness and/or training around issues of equity, intersectionality, and belonging, desired.
• Experience working in an environment where language may be a barrier, desired.
• Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire).
• Valid WA driver’s license, proof of insurance, and a driving record that meets Compass standards, required.
• Work experience is a key factor for success in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education. A degree in social work or related field would be a complement to the required experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is frequently required to stand, walk, use hands to finger/ handle/feel/type, and reach with hands and arms. Requires the ability to occasionally push, pull, lift and/or carry supplies up to 20 pounds.
• Work takes place in a supportive housing environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.
• Travel to program sites and meetings outside the office and around the county are necessary.

Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create, and edit documents, listen, and participate verbally at meetings.

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at HRInfo@compasshousingalliance.org.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse client/guest/resident community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our community includes individuals who are physically and/or mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve.
• This position is eligible for occasional remote work per manager approval.
• Employees can reasonably be anticipated to come in contact with hazardous chemicals, blood borne pathogens (BBP), and other potentially infectious materials (OPIM) which require following basic safety precautions. Regular training will be provided by Compass that covers all elements of the occupational exposures, such as BBP, OPIM, and hazardous chemicals, expected to be found in the work environment.
• Compass facilities are monitored with camera surveillance equipment for safety and security purposes. The cameras will generally be utilized only in public areas where there is not a reasonable expectation of privacy. However, please be aware that in our housing facilities, some residents may choose to utilize their own private surveillance equipment within their units.