Medical Case Aide – CASA

Posted on February 26, 2024
OPEIU Local 8
 - $ 
 per hour
Seattle, WA
Applications accepted until position filled

Medical Case Aide – CASA

Regular Full Time 
Salary Range: $26.48 To 32.28 Hourly

WORK SCHEDULE: This position is full-time regular and non-exempt. The typical work schedule is Monday through Friday.  Work hours will vary and require the ability and willingness to work evenings, weekends, and holidays when needed. Applicants who are fluent in Spanish will receive an additional $2.00 per hour language differential.

ABOUT CASA DE LOS AMIGOS:  This program serves female clients ages 12-17 who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children’s Services (ORR / DUCS). The clients are unaccompanied minors, primarily from Central America, and the program’s goal is safe and timely reunification with family in the United States. This housing program is open 24/7, 365 days a year.

POSITION SUMMARY:  Under the supervision of the Lead Medical Coordinator, the Medical Case Aide is responsible for the day-to-day coordination of medical care of clients in the Casa de los Amigos program. Duties include all medical intake and exit paperwork, scheduling of appointments, transportation, and assisting in the safe and timely release of each client.  This position requires shift responsibilities, a high degree of flexibility in responding to emergent needs of vulnerable youth, and good organizational and documentation skills.


  • Carry a small case load of up to 8 active clients (may be more during staffing shortages)
  • Provide assistance to Lead Medical Coordinator with filing and other administrative tasks, scheduling appointments, facilitating transportation to appointments, and medical data-entry.
  • Track client entries and exits, and other client information in Excel and other applicable case management databases.
  • Maintain positive relationships by engaging with medical service providers.
  • Assist Lead Medical Coordinator in coaching staff and clients regarding medical issues and preventive health care.
  • Track and record medications in a timely and accurate manner as required by state and federal regulations. Review medication logs regularly to ensure medications are being administered properly.
  • Store medications in a safe and accurate manner in accordance with established policies and procedures of YouthCare and applicable state / federal regulations. Ensure medical cabinets remain fully stocked with needed over-the-counter medicines.
  • Provide medication management guidance on policy to the staff team.
  • Attending all staff meetings with leadership and program staff to ensure clear communication.
  • Assess medical needs of young people upon intake and assist with set-up of aftercare services when applicable which may include communication with sponsors across the U.S. on young people’s medical conditions.
  • Write letters explaining medical conditions for young people to take at discharge.
  • Maintain accurate case files, medical notes, and other necessary client records and spreadsheets. Complete an incident report for any reportable disease, medical emergency, or any incident which occurs out of the ordinary daily functioning of the house.
  • Monitor medications to ensure that adequate accountability measures are taken when medication is ordered, received into the facility, administered and at changes of shift as required by policy and procedures of YouthCare and applicable state and federal guidelines.
  • Assist with shift coverage, as needed, and while in ratio provide direct supervision of youth and associated tasks such as providing emotional support, cooking meals, facilitating transportation, participating in house chores, and completing required documentation, logs, and data entry.
  • Must be flexible and be able to cover the floor as needed. These duties include, but are not limited to, providing direct supervision of youth and associated tasks such as providing emotional support, cooking meals, facilitating transportation, participating in chores, and completing required documentation/data entry.
  • Attending a minimum of 40 hours of in-service or equivalent training per year; including all YouthCare and ORR required training.
  • Reliably attend and participate in training and development as needed for your role and the needs of our Agency as a whole such as program requirements, DEI&J, supervision and others as identified.
  • Contribute to our DEI&J culture by creating at least one SMART Goal related to DEI&J within your control to deliver.

This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.



  • High School Diploma or GED.
  • Verbal and written fluency in Spanish and English.
  • Some knowledge of medical terminology and ability to understand general medical terms in Spanish.
  • At least one year employment experience in the child welfare field working with children and/or adolescents in a social service setting.
  • Understanding of issues affecting recently arrived immigrants.
  • Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age.  DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.


  • Bachelor’s degree preferably in Human Services/Social Work, Medical Care, or a related field.
  • Familiarity with navigating the healthcare system.
  • Experience (lived or working) with refugee, immigrant, or undocumented communities.


  • Must be able to provide I-9 supporting documentation for employment.
  • Ability to provide a negative TB Test (results must be within one year of hire date).
  • Employees who drive YouthCare vehicles as a requirement for their position, must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3 years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
  • Ability to obtain a current Food Handler’s Card
  • Successful completion of pre-service training courses as required by contracting agencies. Training such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
  • Computer software skills including Windows, Microsoft outlook, Microsoft Word, and Excel.
  • Ability to adhere to the program’s Code of Conduct for the Prevention of Sexual Abuse, Ethics, and Boundaries.
  • Initiative, creativity, reliability, flexibility, thoroughness
  • Strong verbal and written communication skills with good quality spelling, grammar, and punctuation.
  • High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
  • Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically, and sexually abused young people.
  • Ability to coordinate overall program functioning.
  • Ability to accurately maintain and produce files, records, logs, and reports.
  • Ability to maintain professional boundaries with clients while building trust and respect.
  • Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish, and maintain staff and young peoples’ safety.
  • May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
  • Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.


  • Ability to perform a range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
About the employer: YouthCare

YouthCare offers a wide variety of career opportunities, including positions in shelter and housing services, engagement and outreach services, homelessness prevention services, employment and education services, case management, counseling, development, and non-profit administration. YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.

About your union: OPEIU Local 8

OPEIU Local 8 is a progressive, democratically run union working for social and economic justice since 1945. Local 8 represents more than 6,000 members all over Washington state working in many settings including offices, health and home care, housing, social services, the insurance industry, legal services and the public sector.

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