Case Manager – Engagement Center

Posted on February 26, 2024
OPEIU Local 8
 - $ 
 per hour
Seattle, WA
Applications accepted until position filled

Case Manager – Engagement Center

Regular Full TimeDirect Service – CM

Salary Range: $27.15 To 33.10 Hourly

WORK SCHEDULE: This position is full-time regular and non-exempt. Schedule is somewhat flexible and may require some evening hours.

POSITION SUMMARY:  Under the supervision of the Program Manager – Centralized Case Management, the Engagement Center Case Manager will be responsible for providing intensive case management services to homeless or unstably housed young people ages 18-24.  This position will work across YouthCare’s Engagement Center sites at Orion, UDYC, SSYC, and other new engagement sites developed by YouthCare.

TEAM OVERVIEW: The Centralized Client Services Team includes approximately 29 team members focused on creating a strong safety net of coordinated client services for youth and young adults. Staff work alongside clients engaged in services at any of YouthCare’s 17 sites, including local schools, community centers, and other community-based locations.

TEAM OVERVIEW: The Centralized Client Services Team includes approximately 29 team members focused on creating a strong safety net of coordinated client services for youth and young adults. Staff work alongside clients engaged in services at any of YouthCare’s 17 sites, including local schools, community centers, and other community-based locations.


  • Maintain an active caseload of approximately 25 CCS clients, engage participants through strengths-based and harm reduction approaches to provide a high quality of care that is flexible and responsive to each person’s unique needs and preferences, prioritizing wellness, financial stability, and community networks of support.
  • Ability to meet youth in their community within King County by using agency vehicles.
  • Collaborate with Housing Navigation team to provide access to safe and stable housing.
  • Collaborate with Outreach team to move people from unsafe situations including sleeping outside, in vehicles and encampments to supportive, stabilizing situations including shelter, transitional and permanent housing.
  • Identify clients’ exiting systems of incarceration and connect them with additional support.
  • Provide weekly, direct-engagement, case management, including one-on-one counseling and assistance with appropriate resources (such as Social Security, DSHS, obtaining ID, legal services, healthcare appointments, etc.)
  • Assess each participant’s need for services. Develop and document service plans with participants. Work with client and internal and external staff to track progress and help clients achieve goals related to housing, well-being, community connectedness, and financial stability.
  • Network with resource providers, grow partnerships and foster community to expand opportunities for clients to connect with services. Facilitate wrap-around services with community partners.
  • Provide crisis intervention and crisis counseling as needed.
  • Complete and submit all documentation in a timely manner, including client intake and exit paperwork, case notes, program narratives and service plans.
  • Complete reports and maintain records as assigned. Ensure all client-related data is both current and accurate in client files, required reports, and YouthCare’s client management system- CaseWorthy.
  • Attending Centralized Case Management Meetings, Coordinated Entry for ALL (CEA) case conferencing, and any other meeting, event, or engagement as required.
  • Provide direct support for programming at YouthCare’s engagement centers (University District Youth Center, Orion Center, and South Seattle Youth Center). Attend and participate in any meeting, event or engagement that is expected of staff working in an assigned location.
  • Reliably attend and participate in training and development as needed for your role and the needs of our Agency as a whole such as program requirements, DEI&J, supervision, and others as identified.
  • Contribute to our DEI&J culture by creating at least one SMART Goal related to DEI&J within your control to deliver.

This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.



  • 1 or more years of case management experience.
  • 1 or more years working with young people experiencing homelessness and/or that have been sexually exploited, victims of sexual abuse or sexual assault, and labor trafficked.
  • Experience working in crisis situations and de-escalation techniques.
  • Understanding of issues affecting young people experiencing homelessness; knowledge of age-appropriate resources.
  • High School Diploma or GED.
  • Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age.  DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.


  • 2 or more years of case management experience.
  • Knowledge and experience working with disadvantaged young people in the areas of crisis intervention, child abuse/neglect, juvenile justice, domestic violence, housing and homelessness, substance abuse, mental health issues, public assistance rights, sexual abuse and assault, family dynamics.
  • Bachelor’s degree in social work or related field and/or experience may be substituted for education on a year for year basis.
  • Previous education or training in the areas of social work, youth development, anti-oppression, chemical dependency, and root causes of poverty and social justice issues.


  • Must be able to provide I-9 supporting documentation for employment.
  • Ability to provide a negative TB Test (results must be within one year of hire date).
  • Employees who drive YouthCare vehicles as a requirement for their position, must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3 years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
  • Ability to obtain a current Food Handler’s Card
  • Successful completion of pre-service training courses as required by contracting agencies.  Training such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
  • Computer software skills including Windows, Microsoft outlook, Microsoft Word.
  • Initiative, creativity, reliability, flexibility, thoroughness.
  • Demonstrable verbal and written communication skills.
  • High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
  • Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically, and sexually abused young people.
  • Ability to coordinate overall program functioning.
  • Ability to accurately maintain and produce files, records, logs, and reports.
  • Ability to maintain professional boundaries with clients while building trust and respect.
  • Ability and willingness to stay awake and alert during overnight shifts.
  • Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
  • May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
  • Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.


  • Ability to perform a range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.   
About the employer: YouthCare

YouthCare offers a wide variety of career opportunities, including positions in shelter and housing services, engagement and outreach services, homelessness prevention services, employment and education services, case management, counseling, development, and non-profit administration. YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.

About your union: OPEIU Local 8

OPEIU Local 8 is a progressive, democratically run union working for social and economic justice since 1945. Local 8 represents more than 6,000 members all over Washington state working in many settings including offices, health and home care, housing, social services, the insurance industry, legal services and the public sector.

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