This is what you’ll be doing: 

The Call Screening & Coordination Specialist helps the 24-Hour Crisis Line Volunteer Phone Workers and callers. The role assists them by screening, assessing, and connecting callers to trained volunteer phone workers. The Specialist gathers relevant information from each caller to link the caller to the appropriate level of support. The CSCS accurately and timely completes log-sheets. The Specialist participates in program meetings and attends training and in-services.

· Provides effective support of volunteer phone workers (PW):

· Assesses emergent and non-emergent calls.

· Develops and connects callers to the appropriate phone service

· Completes training in call handling skills and relevant policies and procedures.

· Gathers pertinent information from callers, documents, and hands off documentation at the time of connecting the caller to the appropriate Phone worker