POSITION SUMMARY: Under the supervision of the Program Supervisor, the Engagement Specialist is responsible for the daily management of the program site. All housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. In conjunction with other staff, the Engagement Specialist’s task is to create a safe and caring environment for vulnerable young people in residence who are preparing to transition to become more self- sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
- Build trust and rapport with young people experiencing homelessness and housing instability, young people who have experienced sexual exploitation and/or young people who are at risk.
- Engage, support, coach, and develop young people using healing-centered engagement practices and a strength-based approach.
- Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention and services to young people. Must learn and apply positive behavior modification techniques and model effective de-escalation, problem-solving and mediation skills. Be willing to intervene in times of crisis using these skills.
- Complete necessary paperwork and data collection, including intake, enrollment, case notes as needed. Additionally complete Incident reports and/or Significant Incident Reports within the required timeframe on any facility damage, medical emergencies, client’s welfare and/or any incident which occurs out of the ordinary functioning of the site.
- Maintain accurate and timely case records, progress notes, logbooks, and other types of documentation and enter data into YouthCare’s CaseWorthy client management system according to agency standards.
- Execute Performance and Quality Improvement (PQI) tasks and accreditation standards and adhere to all agency policies and procedures.
- Comply with Agency, Licensing and ORR’s mandated reporting requirement and report suspected abuse, neglect, or sexual exploitation of minors within the required timeframe.
- Work cooperatively and collaboratively with all site staff, partners, and volunteers to create a nurturing, dynamic, and constructive environment for young people.
- Support with coordination of basic needs, inclusion of meals, referrals to systems of support, clothing, etc.
- Develop and deliver group and individual programming to foster life and social skill development. Programming provides an opportunity for youth and young adults to engage, increase knowledge and skills, and moves young people toward the agency’s four core outcomes - housing stability, financial independence, community support, and wellness.
- Work collaboratively with other YouthCare programs, families, school district professionals, crisis services personnel, and staff from other agencies in support of youth.
- Communicate client needs and behaviors to the appropriate staff, and refer young people to appropriate and necessary services, as needed.
- Oversee the safety and cleanliness of the facility, including disinfecting surfaces and following cleaning protocols in the staff office, restrooms, laundry room, the community room/milieu, school, and client rooms. Perform light janitorial work, including vacuuming/sweeping/mopping; taking out trash; and similar tasks, as outlined by site need and agency protocols. Compile maintenance requests and submit to program leadership/maintenance staff as needed
- Participate in regular supervision, client consultations, and staff and agency meetings. Attend and fully participate in meetings, professional development opportunities, and designated training sessions as required.
- Obtain and maintain certifications for all required trainings and certifications (including Food Handler’s License, BBP, CPR / First Aid, De-escalation, Mental Health First AID).
- Act as a professional representative of YouthCare and maintain a professional working environment (office, personal work space, agency vehicle, etc.).
- Maintains a flexible work schedule (filing shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in on-call basis for the program and the agency, as required by individual program needs.
PROGRAM SPECIFIC RESPONSIBILITIES:
- Ensure all client-related data is accurate and updated in the ORR UC Portal, current program documentation system and/or other database(s). Additionally, completing capacity management through Okta-HHS, if working grave hours.
- Dispense medication (as needed), and complete related documentation. Perform medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
- Contact advice nurse and/or take clients for urgent medical care, as needed.
- Maintain an awareness of client whereabouts and line of site supervision, as required. Complete room, bed and safety checks at required intervals and complete required documentation
- At designated times, prepare and cook meals for up to 20 residents and staff. Ensure food pantries and fridge are organized and free of expired foods.
- Complete discharge procedures: transport clients to the airport for reunification (as needed).
- Provide transportation for outings and client appointments; operate the agency vehicle in accordance with law and in a safe manner.
- Assist in packing client belongings and cleaning and sanitizing exited bedrooms, and prepping bedrooms for incoming clients.
- Immediately report to supervisor on-call any incident which threatens child welfare or is a licensing violation.