The Case Manager is responsible for assisting formerly homeless individuals to stabilize in permanent
supportive housing, short-term service planning, maintaining relationships with community agencies
and service providers, brief intervention and crisis response, providing informal counseling to tenants as
needed, information and referral assistance, and coordination of community-building activities.
Information and Referral/Case Management
Build effective relationships with tenants.
Provide information and referral to residents, including through distribution of written material.
Maintain updated information tools for tenant use in accessing community resources.
Formally and informally assess tenants as to current level of functioning and social service
Offer case management for selected residents, either referred by building management as at
risk of eviction or self-identified.
Make referrals or initiate services to address mental health, substance abuse, and disability
issues wherever possible.
Coordinate with local agencies to provide services that meet the needs of LIHI residents.
Work collaboratively with building management and Supportive Services staff to increase
stability and retention of tenants in LIHI housing.
Coordinate with community organizations, public agencies, and volunteers to provide on-and
off-site activities for residents.
Initiate and encourage resident involvement in community-building activities, such as
community meetings, meals, and support groups.
Produce needed written materials, including community newsletters.
Contribute to the development of a community that values cultural diversity.
Participate in staff meetings and planning sessions.
Report regularly to Supportive Services Supervisor on programmatic issues.
Maintain records of activities and contacts with tenants/agencies and case management
Complete other records and reports appropriate to the position as directed.
Assist staff with administrative and program work related to the operating of supportive housing
and social service projects at LIHI.
Assist with preparation of spreadsheets, grants, funding applications, correspondence and
reports as relate to the housing programs.
Participate in public policy advocacy efforts including recruiting residents to attend public
meetings and testify at hearings.
Participate in fundraising for Supportive Services by providing information and feedback for
grant applications; and helping establish community contacts.
Perform other related duties as required.
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing
low-income housing; developing innovative solutions to homelessness; advocating for housing justice;
providing supportive services; and operating hygiene services for homeless people at our Urban Rest
Stops. LIHI staff have developed over 4,500 affordable housing units and manages over 2,500 units
including rental housing, permanent supportive housing and transitional housing. The populations
served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and
people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing
organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties.
LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually,
the tiny house villages and shelters serve 1,000 homeless people and our hygiene programs serve over
8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable
development, and social racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold
steps in ending homelessness and creating supportive communities for people to thrive.
OPEIU Local 8 is a progressive, democratically run union working for social and economic justice since 1945. Local 8 represents more than 6,000 members all over Washington state working in many settings including offices, health and home care, housing, social services, the insurance industry, legal services and the public sector.
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