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Intermittent Usher

Posted on June 20, 2024
Teamsters 117
City of Seattle
Casual / On call
24.99
 per hour
Seattle, WA
Paid time off, Pension plan, Retirement benefits, Unlimited Orca Card
Applications accepted until position filled

Position Description

Would you like to:

  • Take work shifts as desired around classes, vacations, or other commitments?
  • Get amazing employee benefits like progressive premium pay (the more hours you work, the more your premium pay increases!) and a free Orca Transit Card?
  • Be at the heart of the arts and theater scene of Seattle?

If so, look no further – McCaw Hall at Seattle Center is seeking 15 friendly, customer-service oriented Intermittent Ushers to help us provide an amazing theater experience to thousands of visitors every day. This role is perfect for students, those seeking supplementary income, and/or anyone passionate about the arts!

 

McCaw Hall boasts of being the only place to see shows by the Pacific NW Ballet and Seattle Opera as well as host to big name concerts, comedians and even Dancing with the Stars. Choose your schedule (or sign up for our on-call list) to work the shifts convenient for you. Most shifts are evenings, weekends, holidays, with some day shifts.

 

Intermittent Ushers (including Door Attendants and other Guest Services roles) are primarily responsible for providing excellent customer service, and participating in public safety measures before, during and after Seattle Center events and in emergency situations.

 

Job Responsibilities

 

  • Greet guests in a friendly, service-oriented manner
  • Direct patrons to seat locations
  • Respond to patron inquiries and complaints
  • Provide information regarding events and facilities
  • Ensure that aisles, stairways and the floors are kept clear in compliance with safety regulations
  • Notify appropriate supervisor of unresolved patron concerns, emergencies or unsafe conditions
  • Assist with patron egress by clearing aisles and lobbies following events
  • Locate patrons and deliver emergency messages
  • Available to work evenings, weekends and holidays

 

Qualifications

 

You will be ready to take on this role if you: 

  • Are friendly and welcoming
  • Can demonstrate exceptional reliability and punctuality
  • Take direction well
  • Keep calm under pressure or in highly distracting situations
  • Possess excellent customer service skills and can easily interact with diverse patrons
  • Are available to work a minimum of 150 hours annually and meet attendance standards
  • Communicate respectfully and clearly with colleagues and visitors alike
  • Are willing to meet established dress standards and wear a uniform as provided by Seattle Center

 

You will love this job if you:

  • Enjoy being part of Seattle’s premier art and event community
  • Have prior guest services/hospitality experience in venues featuring film, music performance, theater, or sports
  • Seek out interactions with people from all over the world
  • Thrive in a busy and frequently-changing environment

 

Work Environment/Physical Demands:

  • Must be able to stand in one location for up to 4 hours at a time
  • Frequently climb and negotiate stairs and narrow aisles
  • While performing the duties of this position, the employee is regularly required to use hands and fingers, must be able to reach with hands and arms and occasionally lift up to 15 pounds
  • Position requires hearing and vision acuity, depth perception and ability to function in low light situations

 

Additional Information

This is an intermittent/on-call position.  Hours are dependent on event schedules at Seattle Center.

 

The full salary range for this position is $24.99-$24.99 per hour. Temporary employees begin at step 1, which is $24.99 hourly. Intermittent employees do not get salary step increases. You’ll also get premium pay that increases the more hours you work. (Starts at an additional 5% on top of your base rate, up to 25%!)

How to Apply:

  1. Completed NEOGOV online application.
  2. Supplemental questionnaire responses.
  3. Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
  4. Current résumé indicating relevant experience and education.

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state “see my resume” or “see my personnel file” are considered incomplete and will not be accepted.

 

IMPORTANT NOTE: To align with our commitment to equity and the City of Seattle’s Race and Social Justice Initiative, Seattle Center is collecting cover letters and resumes without personal identifiers to achieve a blind screening process.

Pre-Employment Physical – Successful candidates will be required to pass a pre-employment physical.

 

Why work at the City?

The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in dismantling racist policies and procedures, unlearn the way things have always been done, and create and provide equitable processes and services. Seattle Office of Civil Rights)

 

For helpful tips on the application process and recruitment process: Working at the City – Human Resources | seattle.gov

 

About Seattle Center

Seattle Center is the region’s premier civic, arts and family gathering place in the core of our city and region, home to more than 30 arts, cultural, and entertainment organizations, family attractions, and tourist amenities.  Our mission is to create exceptional events, experiences, and environments that delight and inspire the human spirit to build stronger communities. As a department of the City of Seattle, Seattle Center contributes to the quality of life for Seattle residents—and the region’s economy and image as its top visitor destination.

 

In 2023 Seattle Center expanded its role to serve as the City’s lead department for operating Seattle’s new Waterfront Park, a series of new public spaces on Seattle’s downtown waterfront between Pioneer Square and the Seattle Aquarium. Seattle Center has built a Waterfront Operations team providing maintenance, public safety and strategic planning and oversight for the operations of the new waterfront, leveraging Seattle Center’s experience successfully managing public space. Seattle Center is working in partnership with the non-profit Friends of Waterfront Seattle, which is responsible to provide a range of recreational and cultural programming to the community in the new Waterfront Park. In our first year we have grown Seattle Center’s team by 20% to meet this new opportunity, building out a unified team to support both Seattle Center and the new Waterfront Park. That team will continue to grow in to be ready for the park’s completion in 2025.

For more information, see http://www.seattlecenter.com.

About the employer: City of Seattle
About your union: Teamsters 117

Teamsters 117 is one of the most powerful, diverse, and dynamic unions in the Pacific Northwest. With over 17,000 members, we have grown to become the second largest Teamsters local in the country. From accountants to zookeepers, Local 117 members work in a mix of public service and private sector jobs. We keep our economy humming, our streets clean and safe, and our communities strong.

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