Meet and surpass the expectations of every guest through engaging experiences by providing a pleasant and informative elevator ride, answering all guest questions and addressing any concerns while moving guests efficiently to various levels.
ESSENTIAL FUNCTIONS:
- Promote a positive; professional attitude and appearance to all Space Needle team members and guests while consistently displaying an upbeat attitude and engaging personality.
- Greet and converse with guests in a friendly, outgoing manner.
- Provide a pleasant and informative elevator trip by presenting entertaining facts and trivia about the Space Needle, Seattle and other visible sites.
- Operate the elevator according to the rules and regulations set by the Space Needle and Otis Elevator Company.
- Significant capability to implement creative problem solving in the presence of multiple guests within a reasonable timeframe.
- Coordinate the lines of people waiting for the elevator on all levels. This includes queuing guests for photos and monitoring queue locations, as well as expediting to alternate elevators during peak guest times.
- Manage elevator movement and communication through multiple monitors and lines of communication.
- Consistently complete elevator trips in three and a half minutes or less.
- Be knowledgeable about Skyline functions and area events in order to assist guests with efficient professionalism.
- Make sure that signs and display messaging are correctly directing guests at all levels.
- Make sure that stanchions are set appropriately at all levels.
- Continuously learn about and stay up to date on other attractions, hotels, restaurants or any additional areas that may be requested by a guest.
- Maintain a clean elevator, and a tidy podium at Launch Pad.
- Manage, communicate to and reassure guests in times of emergency.
- Ensure that guests present appropriate and valid tickets that reflect their purchase or membership when scanning guest tickets.
- Scan admission tickets, process City Pass tickets and other required ticket types for accurate guest counts.
- Properly balance the number of guests allowed on the elevator per level.
- Responsible for cleaning and sanitizing workstations as directed.
- Any other responsibilities as defined by management.
OTHER RESPONSIBILITIES:
- Maintain working knowledge of all Space Needle policies and procedures.
- Provide information about all areas of the Space Needle including: O Deck, Space Base, Skyline, and Valet services.
- Know Space Needle emergency and fire/life/safety procedures.
- Reassure guests in times of emergency.
- Assist in training new team members.
- Know lost and found procedures.
- Deal with media appropriately and professionally.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
- Incredible guest service skills.
- Effective problem solving techniques.
- Ability to react quickly and correctly in a fast paced environment.
- Ability to effectively communicate using the English language.
- Strong initiative and decision-making ability.
- Ability to stand up to 8 hours.
- Knowledge of Seattle area preferred.
- Team player attitude.
- Ability to work independently and as a team member.
- Ability to work in a confined space.
- Strong speaking and presentation skills.
- Ability to talk continuously for an entire shift.
- Comfortable working with a diverse population.
- High School Diploma or equivalent.
- Must be available to work at least three shifts per week.
- Ability to see near, far and adjust focus.
Hourly Rate: $20.97 – $22.97 / hour (based on time in position per CBA)
Benefits include:
- Medical, Dental, Vision, Life, Long Term Disability
- Pension and self funded 401k plan
- Paid Holidays ( 5 per year)
- Paid Vacation
- Paid sick leave
- Tuition reimbursement of 50%, up to $ 2500 / year
- 25% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases)
- Charitable Contributions / Matching Gift, up to $200 year
- $50 / month towards orca card or parking
The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.
