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Customer Service Agent – Curbside Taxi

Posted on January 5, 2024
SEIU 6
ABM
Full-time
19.06
 per hour
SeaTac, WA
Applications accepted until position filled

JOB INFO

  • Job Identification: 70275
  • Posting Date: 11/02/2023, 04:18 PM
  • Job Schedule: Full time
  • Locations: SeaTac, WA, United States Seattle, WA, United States(On-site)
  • Job Category: Customer Service
  • Work Days: Full Time Days

JOB DESCRIPTION

Pay Range: $19.06 per hour

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members (Programa de beneficios de ABM).

 

POSITION SUMMARY:

 

Generally responsible for assisting with coordinating the flow of taxicabs through the dispatch system at the SeaTac International Airport. Provides point of contact for public and maintains daily and monthly activity reports.

 

JOB DUTIES:

 

Generally responsible for assisting with coordinating the flow of taxicabs through the dispatch system at the SeaTac International Airport.  Job duties include; coordinate replenishment of taxis in holding lot, movement of taxis from holding lot to staging lot, provide assistance to patrons at taxi stands and passengers with special needs. Provide excellent customer service to all customers, including excellent customer service to the public calling operation’s public telephone number in dispatch.  When assigned to dispatch, provide the point of contact for coordinators, supervisors and managers for the daily activity reports. Document and report driver violations; verify driver eligibility to provide service at the airport and verify driver payments. Audit operation as required. Report any hazardous or unsafe conditions existing in the taxi work areas to management. Provide direction and answer questions from the traveling public. Maintain 2-way radio contact with appropriate sources. Other duties assigned.

 

EDUCATION / TRAINING / LICENSE(S) REQUIRED:

 

High School education or equivalent.

 

EXPERIENCE / JOB KNOWLEDGE:

 

Demonstrated customer service skills with a solid employment record and previous work experience in a fast-paced customer-oriented environment

 

COMMUNICATION REQUIREMENTS:

 

Must have good verbal English communication skills to assist customers in this customer service industry.   Communicates regularly with airport customers, taxi drivers, vendors, dispatchers and internal Supervisors.  To assure compliance with many state and federal employment notice requirements, it is expected that all Company employees read and understand English sufficiently to maintain a safe and lawful work environment.

About the employer: ABM

ABM is a leading provider of facility solutions. ABM’s comprehensive capabilities include janitorial, electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes – from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports. ABM Industries Incorporated, which operates through its subsidiaries, was founded in 1909.

About your union: SEIU 6

Today SEIU6 Property Services NW represents more than 10,000 janitors, security officers, airport passenger service workers and allied industries workers in Washington state. SEIU6 members are janitors who clean office buildings in King, Pierce, Snohomish, and Spokane counties and security officers in downtown Seattle, Bellevue, and greater King County suburbs. SEIU6 also represents retail workers, stadium workers, and barbers in other private sectors within our region.

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