The Case Manager is responsible for assisting formerly homeless individuals to stabilize in permanent supportive housing, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, providing informal counseling to tenants as needed, information and referral assistance, and coordination of community-building activities.
Responsibilities:
Information and Referral/Case Management
• Build effective relationships with clients.
• Provide information and referrals to clients, including through distribution of written material.
• Maintain updated information tools for tenant use in accessing community resources.
• Formally and informally assess tenants as to current level of functioning and social service needs.
• Offer case management for selected clients, either referred by building management as at risk of eviction or self-identified.
• Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
• Coordinate with local agencies to provide services that meet the needs of LIHI clients.
• Work collaboratively with building management and Supportive Services staff to increase stability and retention of tenants in LIHI housing.
Community Building
• Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for clients.
• Initiate and encourage client involvement in community-building activities, such as community meetings, meals, and support groups.
• Produce needed written materials, including community newsletters.
• Contribute to the development of a community that values cultural diversity.
Administrative
• Participate in staff meetings and planning sessions.
• Report regularly to Supportive Services Supervisor on programmatic issues.
• Maintain records of activities and contacts with tenants/agencies and case management records.
• Complete other records and reports appropriate to the position as directed.
• Assist staff with administrative and program work related to the operating of supportive housing and social service projects at LIHI.
• Assist with preparation of spreadsheets, grants, funding applications, correspondence and reports as relate to the housing programs.
Other
• Participate in public policy advocacy efforts including recruiting clients to attend public meetings and testify at hearings.
• Participate in fundraising for Supportive Services by providing information and feedback for grant applications; and helping establish community contacts.
• Perform other related duties as required.
Qualifications:
• Bachelor Degree in Social Work or related field, or Associate degree with 3 years of experience.
• At least two years’ experience working with a diverse population.
• CPR/First Aid desired
• Background in case management, resident advocacy, or related career is required
• Knowledge of referral resources
• Experience working with confidential information
• Excellent written and communication skills
• Access to transportation
• Flexibility to work evenings or weekends as needed
• Must pass criminal background checks and drug screening test.
The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.
