Case Manager – IYHP

Posted on February 26, 2024
OPEIU Local 8
 - $ 
 per hour
Greater Seattle, WA
Applications accepted until position filled

Case Manager – IYHP

Direct Service

Requisition ID: 1069
Salary Range: $27.15 To 33.10 Hourly

WORK SCHEDULE: This position is full-time regular and non-exempt. Schedule is somewhat flexible and may require some evening hours.

TEAM OVERVIEW: The Centralized Client Services Team includes approximately 29 team members focused on creating a strong safety net of coordinated client services for youth and young adults. Staff work alongside clients engaged in services at any of YouthCare’s 17 sites, including local schools, community centers, and other community-based locations.

POSITION SUMMARY: Under the supervision of the Program Manager, the IYHP Case Manager is responsible for intensive case management for young people, ages 18-24, who are referred to and participate in YouthCare’s IYHP program for former Washington State foster youth. Participants will be housed throughout King County, either in YouthCare’s housing services or in their own apartments or rental rooms. The Case Manager will support young people, in addition to the full spectrum of YouthCare Services, to ensure stability and progress towards independence. This position requires a high degree of flexibility in responding to emergent needs of young people in crisis, as well as good organizational and documentation skills.

The IYHP Case Manager will be based at a YouthCare program site and will be expected to travel throughout King County to meet young people where they are. Additionally, the IYHP Case Manager will be required to attend meetings at other YouthCare programs/facilities to publicize the IYHP Program and recruit potential new participants.


  • Maintain an active caseload of 20 clients and engage youth through strengths-based and harm reduction approaches to provide high-quality care that is flexible and responsive to each person’s unique needs and preferences.
  • Ability to meet youth in their community within King County by using agency vehicles.
  • Maintain high integrity when dealing with a broad array of cultures and restricted and/or confidential information.
  • Complete accurate client data including intakes and exits, ongoing assessments, case notes, service and aftercare plans in a timely manner, ensuring all documentation adheres to YouthCare’s client confidentiality policy.
  • Develop individualized, strength-based, young people-driven service plans in core areas of housing, financial literacy, workforce development, physical and mental health, and independent life skills.
  • Assist young adults in all aspects of stable housing from homelessness, including but not limited to identifying appropriate housing, assisting with the application process, coordinating moving into a unit, identifying, and obtaining housing furniture and necessities, and teaching life skills associated with independent living. Offer and coordinate referrals to appropriate services.
  • Support young adults in developing communication skills to work with landlords regarding move-in procedures, coordination of monthly payments, and ongoing communication as needed from the tenant. Teach young adults about tenant laws and how to manage housing issues that could arise.
  • Collaborate with youth in the development of career resources and provide job search assistance to increase their financial independence and sustainability.
  • Build and maintain working relationships across YouthCare’s departments to support clients’ success, such as referrals, check requests, and client feedback opportunities.
  • Collaborate with external stakeholders to support low barrier housing and attend meetings to advocate for clients’ needs.
  • Build and maintain community partnerships that support Foster Youth in independent living.
  • Attend agency-wide, department, and team meetings and gatherings.
  • Execute Performance and Quality Improvement (PQI) tasks and adhere to all agency policies and procedures.
  • Comply with the agency’s mandated reporting requirements and report suspected abuse, neglect, or sexual exploitation of minors within the required timeframe.
  • Reliably attend and participate in training and development as needed for your role and the needs of our Agency as a whole such as program requirements, DEI&J, supervision and others as identified.
  • Contribute to our DEI&J culture by creating at least one SMART Goal related to DEI&J within your control to deliver.

This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.



  • 1 or more years working with disadvantaged youth, housing navigation, or a combination of lived experience.
  • Ability to relate in an empathetic, supportive, non-judgmental manner to young adults.
  • Strong ability to work independently and remain motivated and engaged. Experience working in crisis situations and de-escalation techniques.
  • Understanding of issues and systems affecting young people experiencing homelessness; knowledge of age-appropriate resources.
  • High School Diploma or GED.
  • Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age.  DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.


  • Bachelor’s degree in social work or a related field and/or lived experience may be substituted for education on a year-for-year basis.
  • Prior case management experience with a focus on housing or supporting foster care youth highly preferred.
  • Experience placing and supporting young people in rental market permanent housing, liaising with landlords, and developing landlord and housing resources.
  • Knowledge and experience of crisis intervention, DCYF, juvenile justice, domestic violence, housing and homelessness, substance abuse, mental health, public assistance rights, sexual abuse and assault, and anti-oppression learnings.


  • Must be able to provide I-9 supporting documentation for employment.
  • Ability to provide a negative TB Test (results must be within one year of hire date).
  • Employees who drive YouthCare vehicles as a requirement for their position, must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3 years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
  • Successful completion of pre-service training courses as required by contracting agencies. Training such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
  • Computer software skills including Windows, Microsoft outlook, Microsoft Word, and Excel.
  • Demonstrable verbal and written communication skills with attention to spelling, grammar, and punctuation.
  • High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
  • Ability to work with behaviors and emotional reactions in a trauma informed approach that might be presented by young people. Hold a general understanding of emotionally, physically, and sexually abused young people.
  • Ability to accurately maintain and produce files, records, logs, and reports.
  • Ability to maintain professional boundaries with clients while building trust and respect.
  • Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish, and maintain staff and young peoples’ safety.
  • May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
  • Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.


  • Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
About the employer: YouthCare

YouthCare offers a wide variety of career opportunities, including positions in shelter and housing services, engagement and outreach services, homelessness prevention services, employment and education services, case management, counseling, development, and non-profit administration. YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.

About your union: OPEIU Local 8

OPEIU Local 8 is a progressive, democratically run union working for social and economic justice since 1945. Local 8 represents more than 6,000 members all over Washington state working in many settings including offices, health and home care, housing, social services, the insurance industry, legal services and the public sector.

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