THE ROLE
Key leaders lead by example training all of our Bakery/Coffee Shop team members on ensuring guest service expectations are consistently achieved on a department-wide basis. Our Bakery/Coffee Shop Department enjoys engaging with guests through prompt fulfillment of customer orders, sharing knowledge about our delicious bakery and coffee offerings, and ensuring our wonderful self-serve areas are clean and well-stocked. We seek outgoing, friendly individuals to help us deliver tasty, fresh bakery and drink items to our guests!
MORE ABOUT WHAT YOU’D DO
• Demonstrate genuine enthusiasm and sincerity; customize approach to meet customer needs and build rapport through individualized service.
• Anticipate customer needs and questions related to products; actively work to remain knowledgeable and current in areas of responsibility, including product knowledge (e.g., product tasting, cutting-edge trends, product use research, and vocabulary development). Effectively follow-through with customer item requests, questions, and concerns.
• Maintain high-quality standards in product management and presentation. Planning and executing Bakery/Coffee Shop merchandising, displays and pricing.
• Works in partnership with the Bakery/Coffee Shop Assistant Team Leader to determine order quantities and verify cost of goods; assumes primary responsibility for store-level vendor relations.
• Assists with quarterly physical inventories and practices inventory control.
WHAT WE’RE LOOKING FOR
For this role, we seek candidates with a high level of self-motivation and initiative who are able to problem solve and have proven success working in a diverse team environment. Successful candidates will have demonstrated ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines; they will possess excellent time management and organizational skills.
Our team members deliver exceptional customer service and possess strong interpersonal and oral communication skills. Hired team members will demonstrate comprehensive knowledge and understanding of food and coffee, including ingredients, applications, pronunciations and culinary skills.
We strive to find candidates with knowledge of food safety, HACCP/Department of Health guidelines. Ideally, our new Bakery/Coffee Shop Leads will have two years barista and bakery experience and 2 years of customer service experience.
WHAT WE OFFER
• Competitive pay
• 20% team member discount
• Medical, dental, vision insurance (very low cost to team members)
• Health savings accounts (subject to qualified medical plans)
• Flexible spending arrangements (subject to qualified medical plans)
• Company-funded disability and life insurance
• Employee Assistance Program available to all team members
• Retirement plans available to all team members
• Generous paid time off benefits
• Sick/safe leave provided consistent with local and state requirements
• Reduced cost ORCA Card program for King County team members
• Education support
• Career development opportunities
The specific programs and options available to any given team member are dependent upon eligibility factors such as position, date of hire, work location, and terms of applicable collective bargaining agreements.
OTHER THINGS TO KNOW
Employment may be dependent upon successful background check and reference checks. All store employees must have a valid Washington State Food Workers Card to begin work.
